Job Description

Job Title: Associate Director - Care Management

Social Work Services at the Mount Sinai Hospital

The Mount Sinai Hospital is a 1,134-bed facility with an extensive outpatient and specialty care network and is the largest hospital in the Mount Sinai Health Care System. It offers comprehensive social work services and programming to meet the myriad needs of the diverse populations we serve. We believe that total patient care must emphasize the physical, emotional, and social needs of each patient and their care partners. Social Workers collaborate within interprofessional teams to serve patients and the larger community from both a micro and macro level including both direct care and prevention. Founded in 1907, the Department of Social Work Services at the Mount Sinai Hospital is one of the oldest hospital social work departments in the nation with over 450 licensed social workers employed across more than 65 different program/service areas. Employment in our department provides a pathway to LCSW licensure as well as access to a broad range of continuing education, professional development and extra-curricular opportunities.

Mount Sinai Health Partners (MSHP) is the management services organization developed to enhance the Health System’s implementation of population health initiatives, that is, programs of care that enhance the patient experience and health status, improve the health of patient populations and reduce utilization and healthcare costs. Population health initiatives particularly focus on preventive care. MSHP provides the infrastructure to support population health initiatives and includes services such as care coordination, workflow optimization, physician engagement and quality reporting. The Department of Social Work Services (The Mount Sinai Hospital) takes a leadership role in MSHP Care Management, which provides in person and telephonic care management services for a large diverse group of individuals who have a variety of insurances that are part of value-based contracts. MSHP Care Management engages in a patient-centered approach, which aims, through improved care coordination and service integration, to control future health care costs and improve health outcomes for this population.

Mount Sinai Health Partners Care Management seeks an Associate Director to have accountability for the quality, effectiveness and efficiency of all program initiatives. These initiatives involve the targeted outreach and engagement of high risk members and the provision of psychosocial interventions that increase connectivity to appropriate providers and services thereby reducing the risk of avoidable inpatient and emergency department utilization. Reporting to the Vice-President of Care Management, the Associate Director will have three direct reports (supervisors) and will provide the clinical direction for all Social Workers and Care Coordinators (30 FTEs). This individual will also ensure seamless collaboration with their nursing counterpart who is accountable for the work of our Nurse Clinical Coordinators on the Care Management team. The Associate Director will be a critical member of the senior leadership team within MSHP Care Management and will serve as a key point of contact within Mount Sinai Health System and its affiliated practices and payer partners.

This is a hybrid position (remote and onsite work) and a part of the leadership coverage team.

• At the direction of the Vice-President of Care Management for Population Health, coordinate oversight of clinical and administrative functions of the care management program.
• Accountable for the performance of three supervisors and their teams of social workers and care coordinators.
• Helps develop strategy in support of program goals and objectives in alignment with policy and regulatory compliance requirements.
• Provides decision support by preparing materials, progress reports, and data analyses for active projects and initiatives under consideration.
• Assists and advises the VP in implementing operational policies and procedures and ensures operational efficiency is maintained throughout the program.
• Advises the VP of operational issues related to program activities and recommends strategic solutions as appropriate.
• Reviews projects in progress and/or at completion to evaluate effectiveness, ensure compliance, accuracy, and timeliness.
• Participates in internal operational and leadership meetings where future planning, data review, discussion of issues etc.
• Contributes to special projects and performs other duties as needed.

• NYS LCSW.
• At least 7-10 years of post-MSW experience.
• Experience supervising social work staff within a health care setting.
• Demonstrated leadership experience in innovative programs with complex operational and regulatory requirements.
• Exceptional collaborative, organizational, and communication skills to meet the challenges of a complicated, evolving program.
• Ability to effectively liaise and work with a variety of internal and external stakeholders in the pursuit of programmatic goals and deliverables.
• Ability to review and analyze complex data relating to care management activities and initiatives.
• Proficiency in data analysis/management and related IT systems.
• Excellent written and verbal communication; able to summarize analyses in a way that simplifies complex ideas and synthesizes information into insights.
• Minimum of one year in current position.

Non-Bargaining Unit, 096 - Social Work - ISM, Icahn School of Medicine

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.