Job Description

Associate Director-Call Center New Hire

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Overall Purpose The purpose of this supervisory role is to oversee and support new call center hires through onboarding, training, and nesting progression, ensuring proficiency, productivity, and seamless transition to production while managing engagement, expectations, and career development.

Key Responsibilities Typical tasks may include, but are not limited to, the following:

• Onboarding and Training The role focuses on guiding new hires through onboarding processes, ensuring they complete necessary tasks and gain proficiency in systems, processes, and knowledge. Act as the liaison for Talent Acquisition, Interviewing Team, Learning & Development. Coordinate training and nesting logistics for each incoming class.
• Employee Development The supervisor is responsible for managing expectations, attendance, engagement, and skill transfers, fostering career growth and development for direct reports.
• Performance and Productivity The role aims to enhance results, productivity, and reduce attrition by supporting new hires during their ramp-up period.
• Supervisory Responsibilities The position involves direct oversight of a team of employees, addressing behavioral and attendance issues, and ensuring successful transitions to production.

Job Contribution Oversees operational aspects of the department, focusing on the day-to-day management of related initiatives. This role is primarily concerned with the implementation and execution of strategies developed by higher management. Typically leads entry-level and career-level staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

Supervisor Yes

Education/Experience Bachelor’s degree (BS/BA) desired. 5+ years of related experience.

Our Associate Director-Call Center New Hire earns between $85,700 - $128,500 USD USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. 

Joining our team comes with amazing perks and benefits:

Medical/Dental/Vision coverage 

401(k) plan 

Tuition reimbursement program 

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) 

Paid Parental Leave 

Paid Caregiver Leave 

Additional sick leave beyond what state and local law require may be available but is unprotected 

Adoption Reimbursement 

Disability Benefits (short term and long term) 

Life and Accidental Death Insurance 

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal 

Employee Assistance Programs (EAP) 

Extensive employee wellness programs 

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,

AT&T internet (and fiber where available) and AT&T phone

Call to action

If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!

Ready to join our team? Apply today!

Weekly Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

Salary Range:

$85,700.00 - $128,500.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.