Job Description

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Medscape is looking for an Associate Director, Account Management who will be responsible for the overall client satisfaction and management of Medscape Medical Affairs accounts. This is an exciting opportunity for a talented and experienced Account Director or Senior Account Manager looking for their next challenge. This role would suit someone who excels operationally and enjoys delivering exceptional client service.

Medscape Medical Affairs is a new division of Medscape focused on delivering medical education and medical communication solutions. As a new and developing division, the suitable candidate must embrace and contribute to an exciting culture of business growth and development. This is a unique opportunity to become part of a start-up environment within an industry-leading global organisation.

Key Responsibilities:

• Working closely with the senior leadership team, account managers, programme management and sales teams to oversee, develop and implement the overall account day-to-day delivery
• Developing long-term client relationships through demonstrating an understanding of their business needs and how to address them, ensuring clients view Medscape Medical Affairs as a valued strategic partner
• Building client trust through the timely delivery of consistently excellent and innovative programmes
• Demonstrating knowledge of the pharmaceutical industry and the wider medical communications sector to enable the development of insightful solutions to address client needs and requests, which add value beyond the client ‘ask’
• Driving and supporting continuous improvement in operational excellence and account efficiency
• Leading the drive for innovative thinking across your account team, ensuring close collaboration with creative and digital engagement team members
• Effectively trouble shoot and find solutions to meet client’s and internal stakeholders’ expectations
• Supporting project execution, including project kick-off, development and updates, metric reports
• Assigning account managers and program managers, and setting up project timelines
• Providing on-the-job training for junior team members, supporting and participating in internal training and personal development initiatives
• Line management of junior team members

Qualifications:

• Bachelors’ Degree
• Experience as an Account Director or Senior Account Manager with a minimum of 4 years’ experience, with a solid background in medical education and medical communications agency employment

The successful candidate will:

• Understand how to navigate a matrix organisation and work well with all stakeholders
• Efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment
• Demonstrate strong customer service orientation
• Possess excellent time management, organizational skills, and the ability to prioritize to meet deadlines
• Work in a cohesive team environment as well as independently
• Be self-motivated and have a positive attitude, with a willingness to accept varied assignments
• Have experience with Medical, Legal and Regulatory (MLR) review process, project management software, and web-based document sharing sites (such as Google and SharePoint Online)

Salary Range: $100,000 - $110,000. Plus Bonus