Job Description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Real Estate Finance is a specialist team with primary responsibility for relationships involving Commercial Real Estate investors and developers. The adopted strategy of ‘by Professionals, to Professionals’ results in our customer portfolios being comprised of professional operators and market leaders in their sectors.

We are seeking an enthusiastic, experienced individual to join the Hotels Team, in the role of Associate Director.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, improved maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

The role holder will assist Relationship Directors in building relationships by identifying and meeting existing and prospective customer needs, enabling the Relationship Director to optimise the potential value of the client relationship. The Associate Director is expected to support to improve client engagement, identify product/service opportunities and deliver needs-based solutions and fair outcomes for customers.

The role holder will also carry out customer research, financial and credit analysis and help prepare for customer meetings, as well as co-ordinate credit applications, or renewals, and risk escalation management.

In the absence of the Relationship Director, the Associate Director will act as the focal point for the relationship and credit related enquiries.

In this role you’ll:

• Support customers and place their needs at the forefront of all that we do, setting world-class standards and ensuring fair customer treatment and delivery of customer satisfaction
• Manage regulatory and reputational risk, ensure business adherence throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk
• Attend and potentially lead client meetings as required
• Preparation of all relevant credit and profitability analysis, accounts remarks, pre-and-post customer documentation, collation/analysis of financial/non-financial information and coordination of products/solutions, which suit customer needs
• Monitor credit risk including concern lists and credit control reports, analysing management information
• Enhance and develop mutually beneficial relationships with clients
• Have a good understanding of the marketplace and the competition, to identify opportunities to establish competitive advantage for HSBC

To be successful in this role you should meet the following requirements:

• Experience of working in relevant environments, i.e. Corporate Banking/Commercial Banking is essential
• Experience, or an interest in Real Estate is advantageous
• The ability to prioritise and manage business tasks is essential, with planning and organisational skills to manage the unexpected as well as anticipated issues or events, with or without support
• Ability to gather, analyse, and interpret comprehensive information and/or customer requirements, would be beneficial
• Strong influencing skills and ability to build positive working relationships with our customers, colleagues, and stakeholders is essential
• Able to identify and meet challenging customer needs with proven experience of leading delivery of excellent customer service is essential
• Comprehensive understanding of risk management and proven experience of ensuring own/other’s compliance with relevant regulatory processes is advantageous

This is a hybrid position based in London. There is a requirement to be office based 3 days a week and you will be required to visit clients, either with the Relationship Directors, or unaccompanied. These visits can be nationwide on occasion, so it is important that the successful candidate can travel on a regular basis.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com