Job Description

GreenStone Farm Credit Services is seeking a highly skilled Digital Support Specialist to join our team. In this pivotal role, you will provide the daily operation of the Customer Support function for GreenStone customers with the Customer Portal and online banking products.

Working Hours: Enjoy a consistent schedule of 8:00am-4:30pm Eastern, Monday – Friday providing you with a stable work-life balance. You will also participate in the rotation for On-Call support on a weekly basis from 5:30pm-8:00pm Eastern, Monday – Friday, and 9:00am-3:00pm Eastern on Saturday. This position will also allow for a hybrid schedule (A schedule of expected onsite and remote workdays will be discussed during the interview process). There will be a minimum of a one week on-site training in the Corporate Office within your first 30 days.

Get to know GreenStone

Our $16 billion portfolio of customers, ranging from rural homeowners to global agriculture and food businesses, provides our employees with a unique opportunity to maintain a local presence while working for a top workplace. Our diverse business structure provides exciting opportunities for passionate, talented professionals in many areas. Additionally, many of our team members are highly respected in their area of expertise at both the state and national level making GreenStone one of the top Farm Credit associations in the country.

Culture

Core Four values steer everything we do at GreenStone. Customer First, Deliver Quality, Get Involved, Do the Right Thing. Employees work as a team to create a company fueled by the desire to best serve each other and our customers every day. Greenstone culture promotes innovative thinking, professional development, health and wellness, and a relaxed work environment with flexible schedules.

What can we offer you?

GreenStone trusts the people we hire. We empower employees to make the best decisions for the customer and the company.

GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:

• 15 vacation days, 12 sick days, and 12 paid holidays per year
• 16 hours of volunteer time
• Paid parental leave
• 401(k) plan – up to a 9% employer contribution/match
• Medical, Dental, Vision, STD, LTD, Life/AD&D benefits, etc.
• $150/year Logo Wear allowance
• $400/year Wellness Subsidy/Reimbursement & wellness programs
• $6,000 lifetime maximum Student Debt repayment program

• Yearly bonus/incentive opportunity available to all benefit eligible employees

Day in the life of an Associate Digital Support Specialist

• The majority of the day for an Associate Digital Support Specialist will be spent answering phone calls and emails from external customers who are using MyAccess and Online Banking.
• These phone calls will be helping the customer log in to their account, and answering any questions they may have about our digital tools.
• The Customer Support Specialist will also actively engage with providing customer feedback to the applications services team in an effort to maximize the user experience.

What Experience do you bring?

• High School diploma
• 1+ years of technical or business experience required.
• 1+ years of customer service experience required.

What sets you Apart?

You will really stand out if you have the following:

• Bachelor’s degree in Information Systems, Computer Science or related majors preferred.
• A proven track record of excellent customer service experience
• Experience with Farm Credit business processes is desired

GreenStone Farm Credit Services is an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or any other characteristic protected by law. We comply with all federal, state and local equal employment opportunity regulations. We conduct all personnel decisions and processes relating to our employees and job applicants in an environment free of discrimination and harassment.