As part of the Global Merchant & Network Services (GMNS) organization, the GMNS Product team is at the center of American Express’ global acquiring strategy. The American Express Network enables over $1.7T in annual spend across more than 170 markets, and we are driving a multi-year transformation to modernize our acquiring capabilities and deliver innovative products and services for merchants and partners globally.
Within this transformation, Payment Designation and global acquiring models are a strategic priority, enabling partnerships with leading platforms such as Stripe and Adyen while preserving the unique value of the American Express network.
This is a dedicated Product Operations role supporting the strategic transition of Issues, Operational Risk Events (OREs), and audit management across Payment Designation and global acquiring. Working closely with and often reporting to a Manager, Product Operations, the Associate helps strengthen governance and accountability for operational risk activities, allowing product teams to remain focused on delivery and client enablement. This role is ideal for an early-career, detail-oriented individual who is highly motivated, organized, and eager to learn in a dynamic environment.
Key responsibilities
Support the management of Operational Risk Events (OREs) and Issues by maintaining documentation, tracking corrective actions, and updating status against timelines
Assist with impact assessments and data gathering to support root cause analysis across Product, Technology, Risk, and Compliance
Help prepare materials and documentation for engagements with Control Management, Risk, Audit, and Compliance, including audit findings, exams, and RCSA
Support production incident management by capturing documentation and following up on action items
Perform quality checks on ORE and Issue documentation to ensure consistency and completeness
Compile ORE and Issue reporting, build and refresh dashboards, and help surface trends and potential control gaps
Maintain governance trackers, logs, and records that keep operational risk performance transparent to leadership
Identify opportunities to streamline documentation and reporting workflows and reduce manual effort
Contribute to product operations documentation and the upkeep of operating practices
Qualifications
1–3 years of experience in operations, risk, governance, payments, or related roles; internship experience considered
Exposure to governance concepts or operational risk frameworks (OREs, Issues, RCSA) a plus; willingness to learn tools such as Archer
Strong organizational skills and attention to detail in documentation and data entry
Solid problem-solving skills with the ability to follow structured processes
High ownership mindset with a proactive, execution-focused approach
Comfortable working in cross-functional, fast-paced environments
Clear written and verbal communication skills
Proficiency in Excel and PowerPoint; working knowledge of AI tools and workflows to improve productivity is a plus
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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