The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration capabilities to colleagues across the enterprise.
We are seeking an Associate Product Manager to support the strategy, delivery, and ongoing management of enterprise productivity services across the Microsoft 365 ecosystem, including Word, Excel, Outlook, PowerPoint, along their Copilot-enabled experiences.
This role will help enhance the end-user experience across core workplace tools, ensuring employees can work efficiently, securely, and effectively across functions. You will support product updates, integrations, and AI-enabled capabilities that streamline workflows and improve productivity at scale.
The ideal candidate has strong familiarity with Microsoft 365 applications, understands how employees use these tools in day-to-day workflows, and is eager to build experience in enterprise product management, integrations, and AI-driven workplace transformation.
Enterprise End User Product Support
Support the day-to-day product management of Microsoft 365 enterprise productivity services used across business units
Assist in planning, coordinating, and executing product enhancements, releases, and platform updates impacting end users
Help identify opportunities to improve employee workflows, productivity, and user experience across Office applications
Partner with senior product managers to ensure a consistent, scalable, and user-centered experience across all M365 tools
Help evaluate how employees interact with Microsoft 365 tools and identify opportunities to improve usability and consistency, reduce friction in daily workflows, and enable more effective cross-tool collaboration
Copilot & AI Enablement
Support product initiatives related to Microsoft 365 Copilot across enterprise productivity scenarios
Assist in evaluating and documenting use cases where Copilot enhances
Help validate Copilot functionality, output quality, and user experience across applications
Support development of best practices, usage guidance, and training materials for end users adopting AI capabilities
Stakeholder Engagement & End User Insights
Partner with product managers, engineering teams, and business stakeholders to gather requirements and feedback
Help synthesize end-user feedback, adoption insights, and support trends into actionable recommendations
Support communication of product updates and changes to impacted user groups
Build understanding of enterprise user needs across functions (e.g., Finance, Operations, Risk, HR)
2–4 years of experience in Product Management, Product Operations, or Digital Workplace roles
Strong working knowledge of Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and OneNote
Understanding of how Microsoft 365 tools are used in enterprise business workflows
Experience supporting product updates, system enhancements, or enterprise technology implementations
Strong organizational and documentation skills with attention to detail
Ability to translate business needs and user feedback into clear product requirements
Strong communication skills with the ability to collaborate across technical and business stakeholders
Preferred Qualifications
Exposure to Microsoft 365 Copilot or similar AI-enabled productivity tools
Experience working in a regulated or enterprise environment
Experience creating user documentation, training materials, or enablement content
Familiarity with product usage metrics, reporting, or adoption tracking
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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