Job Description

American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services.

The Digital Lounge Services team drives the vision, product strategy, and execution of digital capabilities that power the Global Lounge Collection. We create innovative, end-to-end digital solutions that simplify travel, enhance real-time servicing, support operational excellence, and elevate the premium value of American Express lounges worldwide.

We are seeking an Associate Product Manager to support the development and execution of digital experiences across the American Express Global Lounge Collection ecosystem. This includes platforms and products like LoungeOS and the Centurion Lounge Digital Waitlist that power premium lounge access, enable elevated servicing, and support operational experiences across the Centurion Lounges and Partner lounges.

This role partners closely with Product, Engineering, Design, Analytics, and Operations to deliver high-quality enhancements that improve the Lounge Agent and Card Member experiences at our lounges, support lounge operations, and drive business growth. The Associate Product Manager plays a critical role in translating product strategy into clear requirements and driving day-to-day execution across multiple initiatives.

The ideal candidate combines product management expertise with a passion for travel and hospitality, leveraging insights, technology, and partnerships to deliver world-class experiences for our Card Members.

• Support the delivery and execution of the roadmap for Lounge Services
• Translate business requirements into well-defined user stories, acceptance criteria, and supporting documentation.
• Partner closely with Product, Engineering, and Design teams to support feature development, testing, and launch readiness
• Partner with business and operations teams to support feature enablement, training, and launches
• Maintain and groom product backlogs to ensure clarity, prioritization alignment, and delivery efficiency.
• Track feature progress, proactively identify risks or dependencies, and escalate as appropriate.
• Support definition of KPIs and success metrics for new features and enhancements.
• Analyze performance data and customer feedback to inform iteration opportunities.
• Aid in the coordination of cross-functional communication to ensure stakeholders are aligned on timelines, scope, and launch expectations.

• Foundational experience in Product Management or a related role
• Familiarity with Agile methodologies and software development lifecycles.
• Strong written communication skills with experience drafting structured requirements or documentation.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Effective collaborator comfortable working across business and technical teams.
• Basic technical fluency (understanding of APIs, mobile/web development concepts, or analytics tools).

Preferred Qualifications

• Experience supporting consumer-facing or B2B digital products.
• Experience with hospitality technology or servicing workflows is a plus
• Exposure to experimentation frameworks or A/B testing.
• Experience working in a large, matrixed organization with complex regulatory requirements.
• Interest in travel, hospitality, or premium customer experience design.

Education & Experience

• 1–3 years of experience in Product Management or a related field.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.