Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

iPlus team is the Product Owner of the Enterprise Incentive Management Product/Tool: Varicent ICM. Team’s vision is to automate controls across end-to-end Incentive Management & continue to enable timely & accurate incentive payouts for Sales and Servicing colleagues across the enterprise (GS/GTLS, GCS, ICS, GMNS), with strong focus on strengthening controls, driving efficiencies, and improving user experience. This role is for managing the iPlus Business Health Sales Incentive Payouts.

Key Responsibilities:

• Analyze key business requirements and identify KPIs, business drivers etc.
• Coordinate effectively with architects, technical team, and business team to convert business requirements into technical stories as well as deliver on iPlus features.
• Develop end to end business understanding as well as System architecture to better support Business needs.
• Design and implement Varicent workflows, rules, and calculations to meet business needs and ensuring high quality and adherence to timelines.
• Drive complete Testing starting from scenario identification to complete execution.
• Identify and deliver on future looking features to drive better customer experience.
• Your duties will involve the troubleshooting of data issues, creating reports, working with the team at aspect of the incentives process.
• To ensure all payouts go out on time and error-free

Skills/Capabilities

Functional:

• 2-3 Years of Experience in resolving and optimizing complex business problems using Varicent ICM
• Must have detailed business knowledge around the incentives process and business rules (ramifications of exceptions)
• Understanding of sales performance management domain
• Expertise in design / development / Testing (SIT/UAT/QAT) i.e. all stages of SDLC
• Knowledge of User experience principles
• Experience of End-to-End Software Product Solution implementation
• Experience of User story drafting (Agile perspective)

Technical

• Varicent ICM Platform ( MUST HAVE)
• HTML, CSS & Java Script
• RDBMS / Big Data / Hadoop
• Rally & JIRA
• SQL

Preferred:

• Exposure to other Incentive platforms like Callidus, Anaplan etc.
• Experience in Data analytics and Automation

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.