Job Description

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express—uniquely positioned to support every business unit and customer across the enterprise. Each year, we power billions of transactions through our global payments network, enabling Issuing and Acquiring businesses in more than 170 markets.
Our Token Solutions team delivers secure, resilient, and high-performance tokenization capabilities that power digital payments across the globe.

The Product Associate – Digital Product Management, Token Operational Effectiveness will play a critical role in ensuring the reliability, precision, and scalability of American Express Token Solutions.

Reporting to the local Snr Manger, the resource will drive operational excellence by developing frameworks, testing programs, monitoring mechanisms, and controls that proactively detect and prevent issues before they result in impacts to our partners.

The ideal candidate combines a strong UAT/testing background, a customer first mindset, robust analytical skills and experience with the enterprise payment ecosystem. Working knowledge of API’s and system architecture is essential.

This will be a fast paced position that requires a multi-disciplinary resource to excel and deliver on our mission statement: Set the quality standard within the network product organization.

Minimum Qualifications

• Experience in testing, product operations, payments, digital platforms, or technical delivery
• Demonstrated experience with User Acceptance Testing (UAT) frameworks, including the design, execution, and governance of structured test cycles
• Experience of production testing methodologies, including release validation, regression testing, performance testing, and controlled deployment

• Analytical mindset: Ability to leverage data to detect trends, performance issues, and optimization opportunities

• Problem-solving ability: Proactive approach to identifying, diagnosing, and mitigating issues before they escalate
• Relationship building: Ability to build trusted partnerships across cross-functional and external stakeholder groups
• Prioritization: Strong ability to balance competing priorities in a dynamic, fast-moving environment
• Intellectual curiosity: Eagerness to explore new tools, processes, and innovative approaches to improve operational performance
• Leadership & influence: Demonstrated ability to drive alignment, contribute to team development, and promote a culture of excellence
• Technical fluency: Across digital payments infrastructure, APIs, platform integrations, and system workflows

Preferred Qualifications

• Payments industry experience
• Knowledge of network tokenization, digital identity, B2B payments, or wallet ecosystems

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.