Job Description

Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.

This Associate Product Manager role will support the RPDS Merchant Onboarding transformation initiative and assist in execution of the product vision and roadmap for next-generation Merchant capabilities within American Express.

The role is stakeholder-facing and will partner closely with senior Product Managers and cross-functional teams to support business process analysis, customer experience enhancements, requirements documentation and grooming, prioritization tracking, status reporting, and coordination of delivery activities across multiple workstreams.

The incumbent will assist in transformation efforts across risk systems and onboarding capabilities by helping drive day-to-day program execution, documenting business and functional requirements, supporting UAT and implementation activities, tracking dependencies and risks, and coordinating with stakeholders across Credit Risk, Fraud Risk, Technology, Strategy, Servicing, and external partners.

This role is ideal for a candidate who is detail-oriented, highly organized, collaborative, and interested in developing product management expertise within large-scale enterprise transformation programs.

• Support Product Managers and business stakeholders in execution of the product roadmap and delivery of Merchant Onboarding capabilities.
• Partner with cross-functional teams across Credit and Fraud Risk to assist with requirements gathering, documentation, solution discussions, and coordination of implementation activities.
• Engage with business and technology teams to understand current processes, future enhancement opportunities, and operational needs.
• Assist in maintaining and grooming the product backlog, including documenting features, tracking priorities, and supporting agile delivery processes in partnership with Product and Technology teams.
• Support tracking and resolution of project risks, issues, dependencies, and change requests across multiple workstreams.
• Help coordinate end-to-end customer experience and operational process enhancements that support risk management decisions and scalable enterprise solutions.
• Partner with Risk Capabilities and Technology teams to support deployment and testing of next-generation risk capabilities and onboarding functionality.
• Assist with UAT coordination, test case tracking, implementation readiness activities, and status reporting for business stakeholders and leadership teams.
• Coordinate with teams across geographies and Business Units to support alignment of business goals, requirements, and delivery milestones.
• Prepare project documentation, meeting summaries, action item tracking, and executive status updates to support ongoing program governance and communication.

Required Qualifications:

• Strong organizational and analytical skills with the ability to support delivery of product and project initiatives in a fast-paced environment.
• Interest in product management, customer experience, and digital transformation initiatives.
• Ability to manage multiple priorities, track action items, and follow through on deliverables with attention to detail.
• Strong verbal and written communication skills with the ability to collaborate effectively across business and technology teams.
• Ability to build collaborative working relationships within cross-functional teams and support coordination across multiple stakeholders.
• Comfortable working in an environment with evolving priorities and business needs.
• Problem-solving mindset with willingness to learn new processes, systems, and risk management concepts.
• Familiarity with Agile or Scaled Agile (SAFe) delivery methodologies preferred.
  Exposure to financial services, payments, risk management, fraud, onboarding, or digital product environments preferred.
• Experience supporting requirements gathering, testing, project coordination, business analysis, or product delivery activities preferred.
• Bachelor’s degree in business, technology, analytics, engineering, or a related field preferred.
• 1–3 years of experience in product management, business analysis, project management, consulting, technology, operations, or related roles preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.