Job Description

The Global Merchant and Network Services Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

The Global Merchant and Network Services Product team is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.

About the Role

As a key member of the Debit Product Management team, you will support the development, delivery, and ongoing management of American Express’s U.S. Debit acquiring capabilities. You will work closely with business and technology partners to ensure that new Debit products and features are clearly defined, well-documented, and effectively implemented to meet customer, partner, and business needs.

This role suits an analytically minded individual who enjoys bridging business and technology — transforming complex technical concepts and requirements into clear documentation, processes, and partner-ready materials. You will help ensure smooth delivery across multiple teams and play a hands-on role in bringing innovative Debit products to market.

• Documentation & Flows: Create and maintain detailed documentation, process flows, and integration guides to support product delivery and partner readiness.
• Requirements Definition: Translate business requirements into clear, structured documentation for technology and partner teams.
• Product Delivery Support: Assist in the execution of the Debit acquiring product roadmap by tracking milestones, dependencies, and delivery status across business and technology workstreams.
• Data & Process Analysis: Analyze data, transaction flows, and process maps to identify gaps, dependencies, and opportunities for improvement.
• Partner Integration Support: Collaborate with acquiring and network partners to support solution design, testing coordination, and launch readiness.
• Operational Support: Help maintain governance tools, reporting dashboards, and control documentation to ensure sustainable product delivery.
• Cross-Functional Collaboration: Coordinate with internal teams across Network, Risk, Operations, and Technology to ensure alignment on priorities and timelines.
• Continuous Improvement: Proactively identify opportunities to enhance documentation quality, technical understanding, and process efficiency.

• 1–3 years of experience in payments, product management, or a technical business analysis role (internship or equivalent experience accepted).
• Strong technical and analytical skills, with the ability to create clear and accurate process maps, data flow diagrams, and documentation.
• Familiarity with U.S. Debit, payments, or acquiring infrastructure is a plus.
• Excellent organizational and project coordination skills, with strong attention to detail.
• Strong communication skills, with the ability to work collaboratively across business and technical teams.
• Comfortable working in a fast-paced environment and managing multiple deliverables simultaneously.
• Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field (or equivalent experience).

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.