Job Description

Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who accept American Express, as well as our partners in countries and territories that deliver card acceptance, issuance and innovation.

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within Global Merchant and Network Services (GMNS) Product and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products. This role will focus on modern payment form factors including Digital Wallets, Contactless (NFC), QR, Transit, SoftPOS (Tap-on-Phone).

The successful candidate will serve as a central business contact to provide product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation across the GMNS product portfolio. This individual will develop deep subject matter expertise in assigned form factors and exhibit strong knowledge of product policies, operational frameworks, and transaction lifecycles.

• Develop a deep understanding of the entire product suite with focus on assigned form factors (Digital Wallets, Contactless, QR, Transit, SoftPOS etc) and define operational requirements to support scalable deployment across GMNS.
• Serve as a technical and business subject matter expert (SME) for assigned products, providing structured guidance and consultancy to internal stakeholders and external partners.
• Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches.
• Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products.
• Develop and maintain documentation, including FAQs, to support internal and external stakeholders.
• Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions.
• Create product toolkits and resources to enhance agility and accelerate time-to-market.
• Analyse operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles.

• Strong understanding of the payments and card industry
• Expertise in articulating product functionality and demonstrating technical acumen.
• Knowledge or experience in one or more of the following areas: Digital Wallets, Contactless/NFC payments, QR-based payments, Transit solutions, SoftPOS/Tap-on-Phone.
• Skilled at building strong relationships and collaborating across multiple business units; experience working with global, cross-functional teams is a plus.
• Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs.
• Ability to learn new tools and processes and deliver consultancy to internal as well as external partners.
• Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions.
• Ability to effectively prioritize and manage the completion of tasks.
• Self-motivated and proactive, with a high degree of autonomy and accountability.
• Passion for emerging payment technologies, innovation, and enhancing customer and partner experiences.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.