Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Associate

Job Description & Summary

A career in our CommTech practice will provide you with the opportunity to help organizations develop strategies that transform their technology capabilities and solve their most critical challenges. We focus on building technology enabled and agile operating models and crafting a forward-looking enterprise architecture into a differentiating capability that strengthens their market position. By leveraging digital analytics to enhance customer experience and optimize business operations and applying modern management techniques such as robotic process automation and next-generation sourcing strategies to help our clients get fit for growth.

In joining, you'll be a part of a team that provides practical, yet holistic, answers that help clients cut through the noise and decide what to do with their customer relationship management processes, technology and investments. You'll help our clients achieve essential advantages through creative digital strategies and better Information Technology management techniques.

This role will be based in the CommTech team, building automation solutions and applications to support Risk & Quality (R&Q) Transformation, with technical guidance and support provided by the CommTech team. This role offers the opportunity to develop hands-on experience in low-code/no-code automation, conversational AI agents, and workflow solutions using tools such as Microsoft Copilot Studio, Power Automate, and the broader Power Platform, while working directly with R&Q stakeholders on their day-to-day needs.

• Design, build, test and maintain automation solutions and applications (including agents and workflows) to support R&Q needs, primarily using Copilot Studio, Power Automate, and other Power Platform tools.
• Work closely with R&Q stakeholders daily to understand business processes, reporting requirements, user needs, and priorities, while receiving technical mentorship, guidance, and quality oversight from the CommTech team.
• Actively participate in systems design, implementation, and documentation, attending both business and technical considerations relevant to R&Q reporting processes.
• Contribute to project planning and execution, ensuring project objectives for R&Q deliverables are met, following CommTech's development standards and best practices.
• Communicate effectively with all levels of staff within R&Q, the CommTech team, and user communities.
• Provide support to R&Q end-users for the applications built, including troubleshooting and contributing to knowledge bases.
• Assist in integrating automation solutions with existing R&Q systems and data sources via APIs where required.
• Seek guidance from CommTech team when needed and escalate technical challenges appropriately.
• Continuously learn and apply new technologies, particularly in automation, low-code development, and AI-driven agents and sharing knowledge with the team.
• Translate approved R&Q requirements into process flows, functional specifications, solution logic, and technical designs. Maintain clear traceability between requirements, solution functionality, testing, and approvals.
• Support required technology registration, risk assessment, security review, and approval processes before production deployment or material changes. Promptly escalate potential security, confidentiality, compliance, or control concerns.

Preferred skills

• Recognized university degree in Computer Science / Information Technology, or related discipline. Fresh graduates are encouraged to apply.
• 1-2 years of working experience in a relevant field; internship or project experience in automation, RPA, or low-code/no-code development is a plus.
• Basic understanding of automation and workflow concepts, with an interest in building solutions using tools such as Microsoft Copilot Studio, Power Automate, and Power Platform.
• Exposure to building or designing conversational agents, chatbots, or AI-driven assistants is an advantage.
• Familiarity with connecting workflows/agents to APIs, data sources, or third-party systems.
• Basic understanding of logical/process flow design and problem decomposition for automating business processes.
• Good communication, analytical, organizational, and problem-solving skills.
• A collaborative team player who is willing to ask questions, receive feedback, and contribute to shared goals.
• Enthusiastic about learning new technologies and developing technical and professional skills.
• A proactive, results-oriented mindset with the ability to adapt in an agile working environment.
• Able to communicate clearly in verbal and written English language with confidence.
• Basic understanding of R&Q, governance, risk management, compliance, and internal controls. Relevant experience is an advantage.

Good to have skills

• Basic knowledge of C#, .NET, .NET Core, TypeScript, Python and/or JavaScript, with an understanding of object-oriented programming concepts.
• Basic understanding of relational or NoSQL databases.
• Familiarity with version control tools such as Git or Azure DevOps, and software development practices such as continuous integration and continuous delivery.
• Familiarity with RESTful web services and consuming data from APIs.
• Agile or Scrum practices through coursework, internships, or projects.
• Writing unit or integration tests.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Anti-Money Laundering (AML), Coaching and Training, Communication, Compliance Advisement, Compliance Oversight, Compliance Program Implementation, Compliance Risk Assessment, Confidential Information Handling, Contract Review, Contractual Risk Mitigation, Contractual Risk Monitoring, Contract Writing, Crisis Management, Data Loss Prevention (DLP), Data Security, Digital Tooling, Discretion and Business Ethics, Emotional Regulation, Empathy, Financial Risk Management {+ 30 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Yes

Job Posting End Date