Job Description

About the Role:

Ensure all client needs are met utilizing in-depth knowledge of company products in partnership with Sales and Field Operations.

What You’ll Do:

• Review data quality and make recommendations to improve the quality of our data deliveries.
• Maintain the integrity of client data required to meet client deliverables.
• Conduct quality checks and statistical analysis of data deliverables prior to client delivery.
• Create schedules of data collection to meet the data requests for the client. Determine optimal data collection sites, audits type, data collection methodology and frequency to meet client needs.
• Approve invoices and ensures billing accuracy for all completed jobs.
• Facilitate communication with Field Operations team on all new client requests and ensure successful implementation of processes for onboarding new client work.
• Identify opportunities for process improvements.
• Conduct ad hoc data inquiries initiated by the client.
• Foster collaboration across disciplines (i.e. Field Operations and Sales Team) to drive increased value proposition to our clients.
• Other duties as assigned.

What You’ll Need:

• Bachelor's degree in Business or related field; and
• Minimum of 1-2 years of account management experience; or equivalent combination of education and experience.
• Ability to work independently in a fast-paced environment.
• Aptitude for independent troubleshooting.
• Ability to build and maintain strong internal and external relationships.
• Excellent communication and presentation skills.
• Strong attention to detail, independent time management & proven ability to meet deadlines.
• Strong computer skills (Microsoft Office, extensive use of Excel & Outlook needed).

What You'll Get

• A competitive hourly pay rate. Pay range $18 - $21/hour (non-exempt) commensurate with experience
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.
• Opportunity to begin making immediate contributions to the organization.
• Tue-Thu in office hybrid