Associate (Data Management and Operations)

Department: Advancement (Alumni Affairs)

Entity: Aga Khan University

Location: Karachi

Introduction to the Aga Khan University:

Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

The role is responsible for managing day-to-day Alumni Affairs operations and maintaining a robust database that will facilitate alumni outreach. More specifically, it entails management, maintenance, and optimization of alumni data systems and operational workflows that support engagement, communications, and reporting. It also entails ensuring data integrity and confidentiality.

Key Responsibilities:

• Maintain and update the alumni database with accurate contact, employment, and engagement records
• Ensure data quality through regular audits, duplication checks, and validation processes
• Develop and enforce data entry protocols and privacy compliance standards

• Manage the alumni CRM platform
• Generate segmented lists of alumni for communications, events, and fundraising campaigns

• Produce regular reports on alumni engagement, event participation, and campaign performance
• Analyze trends to inform strategy and improve outreach effectiveness
• Support impact measurement for alumni programs and alumni donor stewardship

• Respond to day-to-day alumni queries.
• Connect with alumni to establish a bond with them when they visit the campus.
• Manage issuance of alumni cards, life-long email addresses and other alumni related material
• Coordinate logistics for mass communications, surveys, and digital campaigns
• Maintain documentation of processes, SOPs, and data workflows
• Support vendor coordination and procurement for alumni operations
• Liaise with other departments for efficient execution of Alumni Affairs’ deliverables

Qualifications & Experience:

• Bachelor’s degree in Information Systems, Business Administration, or related field
• 1-2 years of experience in data management, CRM administration, or operations
• proficiency in Excel and data visualization platforms
• familiarity with data privacy best practices
• experience in higher education or nonprofit sector is a plus
• strong analytical and problem-solving skills
• detail-oriented with a commitment to data accuracy
• ability to manage multiple tasks and deadlines
• collaborative mindset and service-oriented attitude
• discretion and integrity in handling sensitive data.

Comprehensive employment reference checks will be conducted