Job Description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.

Roles & Responsibilities
Selected Candidate would be responsible for providing support for Cybersecurity Team that includes several standard and custom offer customers. As part of the Global Cybersecurity Ops Team he/she would be responsible for supporting Global security centre operations Tier 2 role which includes incident and change management on security products and services that includes but not limited to Palo Alto, Cisco, Fortinet, checkpoint, Juniper and Zscaler. This job requires Flexibility of working in 24/7 rotational shifts. This job requires Flexibility of working in 24/7 rotational shifts.

You’ll be part of our Global Technical Support group
The technical support organization is a global team obsessed with providing excellent support to Global Commercial Customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analyzing complex technical scenarios and providing innovative solutions for our customers’ needs.

In this position you will:
Handle incoming support cases and calls of existing and new customers under defined SLO’s
● Find creative, out of the box solutions to unique problems
● Collaborate with Next Tier support, Vendor TAC, Product etc. to investigate and solve technical product issues
● Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
● Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever-growing knowledge base

We are looking for:
Minimum 0 to 1 year of experience in networking / security domain with exposure to Cloud Security Products.
Would be an advantage if the candidate has experience on Firewalls such as – Palo Alto, Checkpoint, Cisco ASA, Fortinet, Juniper, Zscaler, Palo Alto SWG/SRA /Prisma Access etc.
Would be an advantage if the candidate has some certification like CCNA or basic networking or network security vendor certification.
Good communication skills with positive attitude, willingness to learn new technology platforms

Additional Preferred Qualifications:
Any B.E / B Tech. Degree with relevant branch or experience.
Should be willing to work in 24/7 rotational shifts

Education:
• A high school diploma or equivalent is required; a college or university degree is a plus.

This role is open to candidates legally authorized to work in Bangalore, India. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.
LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.
To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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