Job Description

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

The Associate CSM will support the Customer Success team by assisting with/ managing child accounts of large enterprise customers, providing coverage/supporting midmarket and high volume CSMs with their portfolios, and at times possibly their own portfolio of smaller accounts.

You’ll work alongside Senior CSMs to ensure customers achieve their goals with TigerConnect, focusing on customer retention, adoption, and satisfaction. This position is perfect for someone eager to grow their career in customer success while contributing to meaningful outcomes in healthcare technology. This role provides hands-on exposure to account management, customer relationship building, and proactive planning in a healthcare-focused SaaS environment.

What You’ll Be Doing:

• ·Serve as the primary contact for a portfolio of enterprise sub-accounts and mid-sized customers, building trusted relationships with stakeholders across clinical, IT, and end-user teams.
• Conduct regular check-ins and success meetings to understand customer goals, ensure satisfaction, and maintain detailed account records in platforms like Salesforce or Gainsight.
• Support Senior CSMs by managing deliverables, preparing Business Value Review materials, and handling operational tasks for strategic accounts.
• Collaborate with customers and Senior CSMs to build and execute measurable success plans, monitoring progress and escalating risks as needed.
• Drive product adoption by conducting onboarding for smaller accounts and delivering customized training resources to optimize usage and workflows.
• Identify underutilized features and proactively recommend ways for customers to gain more value from the platform.
• Serve as the first line of support for account-related issues, coordinating resolutions and mitigating churn risk through early detection of at-risk accounts.
• Partner on renewal prep and expansion strategies by gathering usage metrics, demonstrating ROI, and identifying upsell opportunities.
• Share customer insights with internal teams to inform product improvements, marketing efforts, and overall customer experience.
• Contribute to customer advocacy efforts through the creation of case studies, best-practice content, and participation in cross-functional planning.

What You Bring:

• Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent experience.
• 2+ years in customer success, account management, or a related field, preferably in SaaS or healthcare technology.
• Familiarity with clinical workflows, healthcare IT environments, or HIPAA compliance is a plus.
• Comfort working with SaaS platforms and customer success tools like Salesforce, Gainsight, or similar.
• Ability to analyze usage data and generate actionable insights.
• Strong relationship-building abilities, with excellent written and verbal communication skills.
• Comfort presenting to small groups and leading customer discussions.
• Analytical mindset with a proactive approach to identifying and resolving issues.
• Detail-oriented and organized, with the ability to manage multiple accounts and tasks simultaneously.
• Eager to learn and adapt in a fast-paced, collaborative environment.
• Motivated to develop expertise in customer success and healthcare technology.

Perks & Benefits We Offer

• Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration

• Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family

• Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)

• Take advantage of extra perks and benefits, including a savings fund, monthlyteleworking allowance, grocery vouchers, and travel insurance

• In addition to the minimum days off required by law, our Flexible Time Off programgives you extra time to enjoy the things you love

• Join a mission-driven team committed to making a real impact in the world of healthcare

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies

TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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