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Job Function:
MedTech Sales
Job Sub Function:
Clinical Sales – Hospital/Hospital Systems (Commission)
Job Category:
Business Enablement/Support
All Job Posting Locations:
Zuchwil, Switzerland
DePuy Synthes is recruiting for an Associate Customer Solution Specialist, located in Zuchwil Switzerland
The Customer Solutions department is an integral part of the Medical Devices strategy. The team develops and implements solutions that offer the customer clear added value and thatenable MedicalDevices to enter and orstrengthen strategic partnerships with our customers aligned with our VBHC strategy.
Responsibilities:
SupportImplementing digital solutions for customers in the areas of optimization and standardization of clinical treatment paths, education, surgical excellence, sustainability, staffsatisfactionand hospitallogistics, using lean management, process excellence and change management principles to achieve the set business goals.
Supportoverall project management and itstimelyand proper implementation, as well as coordination with external and internal partners.
Supportfirst level support andafter salesservices for implemented solutions.
collaboration with product owners and development teams, commercial team, andPlatformsas well as cross-functional teams (e.g., HCC, Legal, Customer Service, etc.) and EMEA functions
Support in the acquisition of new orders in close coordination with the strategic account managers and business unit managers.
HelpIdentifying market trends and customer insights.
Profile:
goodanalytical skills, and process-oriented thinking.
Sense of urgency, agile and flexible mindset, secure support within a matrix organization.
problem-solving skills,
strong communicationskills and high empathy.
independence andsenseof responsibility.
Qualifications:
professional experience in a medical technology company, hospital, or consulting.
University degree (FH, ETH, University) in economics, healtheconomicsor medical training/studies with a strong inclination to implement e-health topics.
Very goodverbal and written communication skills in German and English.
knowledgeof the hospital's internal procedures and processes and stakeholder management.
Project work experience, processexcellenceand change management.
IT affinity.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Communication, Cross-Selling, Customer Centricity, Customer Effort Score, Goal Attainment, Hospital Operations, Innovation, Market Opportunity Assessment, Medicines and Device Development and Regulation, Objectives and Key Results (OKRs), Organizing, Problem Solving, Sales, Sales and Operations Planning (S&OP), Solutions Selling, Sustainable Procurement, Vendor Selection
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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