Veralto

Associate Customer Service Representative

Veralto  •  Loveland, CO (Onsite)  •  11 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Imagine yourself…

  • Doing meaningful work that makes an everyday impact on the world around you.
  • Growing your expertise and expanding your skillset with every project.
  • Thriving in a supportive team environment that inspires you to strive for excellence.

At Hach ( www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Shaping The Future of Water - Hach

We offer:

  • 17 days of vacation
  • Flexible working hours
  • Professional onboarding and training options
  • Powerful team looking forward to working with you
  • Career coaching and development opportunities
  • Health benefits
  • 401(k)


Reporting to the Customer Service Manager, the Associate Customer Service Representative is responsible for providing accurate, timely, and professional support to customers across order management, quoting, invoicing, and communication processes. This role plays an important part in ensuring a seamless customer experience while supporting internal operations and identifying sales opportunities.

This position is part of the Customer Service team located in Loveland, CO and will be on-site.


In this role, a typical day will look like:

  • Accurately process customer orders and maintain account information within order management systems
  • Monitor and update order status, ensuring timely communication with customers and internal stakeholders
  • Provide phone-based customer support, resolving issues and documenting interactions
  • Manage urgent order requests and coordinate escalations as needed
  • Support invoicing activities, including reprints and issue resolution
  • Identify and submit potential sales leads during customer interactions


The essential requirements of the job include:

  • High School diploma required
  • Experience or exposure to customer service or transactional support environments
  • Proficiency using computer systems and business applications
  • Ability to accurately process orders and manage data within systems
  • Experience with CRM or ERP systems (e.g., Salesforce, Oracle, Microsoft Office) preferred


Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

US ONLY

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $20.20 - $25.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Veralto

About Veralto

Veralto is a $5 billion global leader in essential technology solutions dedicated to creating a safer, cleaner, more vibrant future.

Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies, and XOS—help customers manage, treat, purify, and protect the global water supply, from municipal and wastewater treatment facilities to lakes, rivers, watersheds, and oceans. And our Product Quality and Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help protect the world’s food, medicine, and essentials by enabling customers to track and authenticate the billions of goods that travel the global supply chain every day.

When you join a Veralto company, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the water, food, medicine, and other essentials we all rely on, and where you’ll have boundless opportunities to deepen your skillset, pursue your ambitions, and grow your career.

Spanning 13 operating companies and 300+ locations across the globe, each of our 16,000 associates worldwide brings rich backgrounds and diverse perspectives to our business. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

Learn more about our culture on our LinkedIn Life page and on jobs.veralto.com.

Industry
Manufacturing & Production
Company Size
501-1,000 employees
Headquarters
Waltham, MA
Year Founded
Unknown
Social Media