Providence

Associate Customer Service Representative

Providence  •  Portland, OR (Onsite)  •  7 hours ago
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Job Description

Schedule Monday-Friday, Day Shift

The Home Medical Equipment Care Specialist I provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist I educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist I is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers. The HME Care Specialist I ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams. This position concentrates in one or more home medical equipment specialties which may include, Core Equipment, Respiratory Services, Diabetic Supply Services, Nutrition Services, Order Qualification, HME Storefront, Customer Care Representative, High Value Patient Accounts, Special Provider Liaison, Claims and Quality Account Management, and HME Network Reimbursement.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

  • 1 year customer service experience

Preferred Qualifications:

  • Associate's Degree, or Bachelor’s Degree
  • Upon hire: Medical Terminology and Medical Coding certification
  • 2 years preferred experience
  • 1 year experience in a patient-facing healthcare environment or insurance registration or insurance billing.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.


At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.


Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.


Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits


Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
Providence

About Providence

Every day, 119,000 compassionate caregivers serve patients and communities through Providence St. Joseph Health, a national, Catholic, not-for-profit health system, driven by a belief that health is a human right.

Rooted in the founding missions of the Sisters of Providence and the Sisters of St. Joseph of Orange, courageous women ahead of their time who brought health care and other social services to the American West when it was still a rugged, untamed frontier, we share a singular commitment to improve the health of all.

From our earliest days, we’ve met new challenges by pioneering new solutions. Today, with 51 hospitals, 829 clinics and a comprehensive range of services, we strive to meet the needs of communities across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington through a diverse family of Catholic, other faith-based and mission-driven secular organizations.

Now, as we face a new frontier—a changing health care landscape—we draw upon their pioneering and compassionate spirit to plan for the next century of health for a better world, especially for the poor and vulnerable.

If you need treatment, please visit www.providence.org to locate a health care provider.

Industry
Healthcare & Social Services
Company Size
10,000+ employees
Headquarters
Unknown
Year Founded
Unknown
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