Job Description

· Proactive Tactical Service Support

o Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)

o Order Entry & maintenance (Reschedule & cancellation)

o Delivery improvement, shipment follow up and shipment tracking.

o Daily interface with customers (Phone, fax, email, Customer WEB)

o Part # cross references maintenance

o Manage customer requirement to meet Global OTD target.

o Device activity requests (status change)

o RMR processing

o Maintain customer profiles.

· Proactive Customer Relationship Management

o First point of contact for sales & customers

o Primary supply chain interface to sales & customers

o Customer business issues

o Customer visits, meetings, conference calls

o Relationship development

· Customer Advocacy/Problem Resolution

o Initiate customer escalations.

o Understanding of Customer business processes

o Initiate communication of supply chain disruptions and coordinate effective resolutions.

o Proactive review customer forecasts

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols

• Bachelor's Degree in business management and/or any Engineering related course.
• Knowledge on basic semiconductor processes and terminologies is an advantage.
• Willing to work on night and rotating shift schedule.
• Able to maintain positive, empathetic, and professional attitude toward customers at all times, responds promptly to customer inquiries.
• Background on problem solving, analytical, and negotiation skills. Full command of English language both written and spoken.
• Knowledge in Salesforce CRM tools is an advantage.

onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

https://www.onsemi.com/careers/career-benefits