Job Description
The Customer Service Representative – Continuing Education is responsible for generating approval, denial, and renewal letters for courses and providers, distributing these notices via email. The role also includes handling incoming inquiries from providers, licensees, and clients through calls, chats, and emails. The Customer Service Rep is also responsible for updating contact info and entering and removing course credits when required.
SCOPE AND IMPACT OF JOB
Working closely with insurance clients, providers, and licensees, the Customer Service Representative – Continuing Education responds to inquiries through both verbal and written communication via phone, chat, and email.
SCHEDULE: 09:30 AM - 06:00 PM EST
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
Skills, Knowledge and Abilities:
Strong proficiency in Excel and Word is required
Excellent oral and written communication skills
Excellent organizational skills, time management and multi-tasking skills
Ability to work independently
Excellent customer service skills, patience and effective team working skills
Ability to interact in a professional manner with various levels of management and with clients
PRIMARY RESPONSIBILITIES
1. 55% -- generate course, instructor and provider approval and renewal letters. Update contact information
2. 35% --Answer incoming calls from agents and providers
3. 10% -- Other duties as assigned
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The hourly rate for this role is $20.00 – $21.00.
This position is not bonus eligible. Information on benefits can be found here
Applications will be accepted through August 24,2026 This window may be extended depending on business needs.
