Job Description

Symetra offers a thrilling chance to become part of our team as an Associate Customer Operations Representative!

About the role

Responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal. Is proficient in servicing our term product, with consistently increasing transaction knowledge.

What you will do

Answer incoming and complete outbound phone calls from agents and customers for both our service and technical queue. Assisting with a variety of inquiries, including status on pending applications and pending in-force transactions; assisting with specific in-force policy questions, product information and service issue resolution. Requires a working knowledge of processes and procedures for In-force Back Office, navigating multiple administrative systems. Required to document detailed and concise notes on all interactions.
Train and assist Associate CSRs.
Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy. Perform additional tasks at the request of management.

Why Work at Symetra

Here’s what some of our employees share about why they choose to work at Symetra:

“I chose Symetra because I heard it was a pro-employee company—and it’s absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow—both within your role and beyond—make it a great place to build your career.” - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are built to make your life better both at work and at home.

Flexible full-time or hybrid telecommuting arrangements.
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
Paid time away including vacation and sick time, flex days and ten paid holidays.
Give back to your community and double your impact through our company matching.
Want more details? Check out our Symetra Benefits Overview.

Compensation

Hourly Range: $22.00 - $30.87 plus eligibility for annual bonus program.

Qualifications

Who You Are

High school diploma or equivalent work experience, college degree a plus.
1-3 years of cumulative, relevant experience

Has a basic understanding of computer applications and data entry

We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Failure to comply with verification procedures may result in:

Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered

About Symetra

Symetra is a financial services company offering annuities, life insurance and employee benefits that help people create secure retirements, protect their families and get benefits at work. We are headquartered in Bellevue, Washington, and have offices across the country.

Interested in a career at Symetra, but think you’re not "the insurance type?” You might be surprised by the variety of jobs that keep Symetra rolling. Plus the vast majority of our roles are open to being full-time remote. Check out our latest opportunities at symetra.com/about-us/careers/

To see our social media guidelines, visit: symetra.com/social

Symetra Life Insurance Company is the parent company of First Symetra National Life Insurance Company of New York (collectively, “Symetra”). Symetra Life Insurance Company does not solicit business in the state of New York and is not authorized to do so. Each company is responsible for its own financial obligations.

Industry

Finance & Insurance

Company Size

1,001-5,000 employees

Headquarters

Bellevue, WA

Year Founded

1957

Website

symetra.com

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