Do You Also Believe People Are a Company’s Greatest Asset?
The Associate Customer Care Representative is intended as an early-career-level operational position in Hempel’s Customer Care organization, primarily providing back-office and transactional support to the Customer Care team. The role focuses on executing defined and routine customer care activities, including customer documentation, quotations, order placement, order tracking, delivery status updates, product information, and related administrative activities.
o Ensure assigned customer care activities are completed accurately, promptly, and in line with agreed service levels and standard procedures.
o Maintain complete and reliable customer and transaction records across relevant systems.
o Contribute to a consistent customer experience by taking ownership of assigned requests and following through to completion.
o Managing quotations in the ERP systems, including the preparation and facilitation of necessary documentations.
o Performing Ad hoc activities to enhance customer experience.
o Outbound and inbound customer communication
o Administration related to customer-related inquiries.
o Customer data management
o Ensuring that a safe and healthy work environment exists by adhering to company health, safety, and environment policies.
o Ensure the upholding of local and global compliance rules when handling quotes and documents.
o Any general task and/or activity as is required and related to the above functions in accordance with the business requirements of the company.
What Are We Looking For?
Do You Want to Be Part of a Global Team Where Collaboration Drives Success?
Does This Sound Like a Match?
Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.
Application due
2026-10-31
Seniority Level
Entry level
Job Functions
Customer Service
Industry
Chemicals
At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.
We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.
At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.
As a world-leading supplier of trusted coating solutions, Hempel is a global company with strong values, working with customers in the decorative, marine, infrastructure and energy industries. Hempel factories, R&D centres and stock points are established in every region.
Hempel’s paints and coatings protect and beautify buildings, infrastructure and other assets, and play an essential role in our customers’ businesses. They help minimise maintenance costs, improve aesthetics and increase energy efficiency.
At Hempel, our purpose is to shape a brighter future with sustainable coating solutions. We firmly believe that we will succeed as a business only if we place sustainability at our heart. Not only is it the right thing to do, it will strengthen our competitive position, make ourselves more resilient and reduce our risk.
Hempel was founded in Copenhagen, Denmark in 1915. It is majority owned by the Hempel Foundation, which ensures a solid economic base for the Hempel Group and supports cultural, social, humanitarian and scientific purposes around the world.
