Job Description

Do You Want To Go Further With Hempel and Working in a Safe, Inclusive, and Equitable Environment? If yes, come and join us! If, yes, we invite you to become our new Associate Customer Care Representative.

Your journey with us starts here! This role is an opportunity to take your Customer Care career to the next level within the chemical industry.

This role offers a permanent contract and the opportunity to join a newly created position within our organization as part of a multinational customer care team.

You’ll gain exposure to global stakeholders, expand your professional network, and enjoy a workday that’s never the same, filled with new challenges, learning opportunities, and hands‑on experience in data and process development.

Do You Also Believe People Are a Company’s Greatest Asset?

This role is perfect for someone who enjoys problem‑solving, thrives in a fast‑paced environment, and communicates with confidence.

If you’re organized, proactive, great at multitasking, and ready to grow your skills in a dynamic international setting, we’d love to hear from you.

Your tasks and responsibilities include, but are not limited to:

• Manage customer inquiries, including quotations, orders, delivery updates, and product information.
• Coordinate and process customer purchase orders from end to end, efficiently and accurately managing return orders and claims issues.
• Handle full sales order management in the ERP system, including delivery and invoicing.
• Maintain clear and proactive communication with customers and different internal stakeholders.
• Ensure accurate customer data and administrative follow‑up.
• Uphold safety, compliance, and company standards in all order‑handling activities.
• Contribute to a smooth customer experience through reliable daily operations.

Do You Want to Work in an Environment Where All Voices Are Respected? What you need to be successful in this role:

• Bachelor’s degree in a relevant field or equivalent professional experience in a fast‑paced customer service environment, ideally within an order‑to‑cash process and logistics operations.
• Proficiency in standard MS Office applications
• Strong written and spoken communication skills in both the local Spanish and English.
• Greek or any addition EU languages are a plus.
• Solid problem‑solving and decision‑making abilities.

Sounds like a match?

To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’.

Application due

2026-05-11

Seniority Level

Associate

Job Functions

Customer Service

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.