Would you like to join a value-oriented company where we create water solutions that contribute to a better climate and life for people around the world?

We are seeking an experienced Associate CSSC Back Office Engineer to join our CSSC Backoffice Water Utility team. This position reports directly to the CSSC Supervisor.

This position will be based in Monterrey, N.L., Mexico. To be considered, candidates should be authorized to work in Mexico.

What is the job about?

This position will contribute to a thriving CSSC Back Office team by providing timely and effective technical advice to the incoming inquiries.

The Associate Back Office Engineer will deliver World Class Customer Experience by providing technically advanced support and applying established procedures and guidelines. The team always contribute to maintain and improve the organization´s Customer relationship.

Your main responsibilities:

• Provide technical assistance to Customers regarding the product sizing, applications, system solutions, accessories, installations, prices, etc. assuring the functionality of the solution in practice.
• Follow up on Customer interactions within set SLA.
• Process special orders and inquiries in coordination with the suppliers.
• Support sales teams by handling tenders and projects, include providing dimension, specifications, calculations, time of delivery, operation and maintenance issues, etc.
• Identify business opportunities and handover to external sales
• Ensure customer master data is updated on portfolio of customers under their responsibility.
• Communicate, collaborate, and provide support with the respective product segment or other suppliers, where local problem solving is not available.

Your background

We imagine that you have:

• Bachelor’s degree in engineering (Mechanical, Electrical or Electronics preferred) or other technical discipline, or equivalent in a technical role within the pump industry or equivalent field (1 - 2 years of experience)
• Must display a high mechanical and electrical ability.
• Ability to support multiple customer requirements in a fast-paced environment.
• Displays the ability to organize and maintain various files and logs.
• Demonstrates the ability to own customer requests and follow them to completion.
• Capable of communicating to a technical or non-technical audience.
• Good written and verbal communication skills.
• High customer / client Focus
• Proficient in Application Engineering, capable of assessing technical specifications and developing comprehensive bid proposals for pumps and controls.
• Ability to train Engineers and customers on pumping technology and products
• Effective experience with controls and control systems is valued.
• Excellent written and spoken English

What’s in it for you?

Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; home office possibility and equipment; up to 3 days’ paid leave for volunteering
• Annual bonuses, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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