Job Description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

To work directly with seasoned Credit Reporting Specialists, utilizing knowledge of the Fair Credit Reporting Act (FCRA) and related regulations, along with knowledge of Metro 2® furnishing rules, to ensure the accuracy and integrity of SECU credit reporting data for SECU members, by researching and responding to credit reporting disputes. To provide exceptional member service through the quality of the work completed for the membership.

Essential Responsibilities

• (75 %) Works under general supervision and follows established policies, procedures and requirements under the FCRA and Metro 2® furnishing requirements to investigate and respond to direct and indirect consumer credit disputes. Validates credit reporting data for SECU and process corrections when necessary, ensuring a positive member experience.
• (15 %) Communicates with members and member-facing staff on status of credit dispute matters, including researching reporting concerns and acting on resolution.
• (10 %) Works with Specialists completing entry level department reports using newly developed credit reporting knowledge, to maintain alignment with federal CDIA guidance, Metro2® reporting standards, and SECU policies and procedures.

Required Education & Experience (Knowledge, Skills, & Abilities)

• Minimum education: HS Diploma or GED
• Minimum direct experience: 0-2 years of credit reporting experience
• Experience completing tasks within stringent time requirements
• Excellent verbal and written communication skills
• Experience using Microsoft Office products
• Proficient in data entry
• Must be able to speak English fluently.

Preferred Education & Experience (Knowledge, Skills, & Abilities)

• Prefer a four-year degree
• Prefer one year of direct credit reporting experience
• A general knowledge of loan originations and loan servicing systems.
• A general knowledge of lending compliance and relevant regulations, including FCRA, FACTA, GLB, BSA, ECOA, and UDAAP, as related to ensuring fair and accurate credit reporting.
• Experience using e-Oscar or credit dispute management software
• Experience using Data Studio or equivalent data furnishing validation software
• Experience operating in a highly regulated role

Job Environment & Physical Requirements

• Hybrid work environment allowing remote work and requiring work from our Raleigh office at least 3 days per month
• Must be able to sit for prolonged periods of time
• Must be able to use a telephone for prolonged periods of time
• Must be able to use a computer for prolonged periods of time

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.