Job Description

Career Category

Finance

What you will do

This role supports the Contracts & Pricing Execution (CPE) Center of Excellence (COE) team in Amgen India by helping maintain the systems, documentation, and governance coordination needed for consistent CPE COE execution. Reporting to the Manager, Contracts & Pricing Execution COE Delivery Hub, the Associate will support issue and enhancement tracking, release readiness, SOP and process documentation, access and training trackers, governance action logs, and evidence collection.

As part of the continued build-out of the Amgen India CPE Delivery Hub, this role will help ensure assigned trackers, documentation, status updates, and supporting evidence are accurate, organized, and current. The Associate will partner with the AIN Manager, AIN Delivery Hub team members, and US-based leads to clarify assigned actions, support handoffs, flag risks or overdue items, and strengthen repeatable ways of working across systems, documentation, and governance activities.

Key Responsibilities

Systems & Release Support

• Execute assigned systems coordination activities supporting Model N and related CPE systems.

• Maintain issue and enhancement trackers, open item lists, owners, due dates, status updates, and dependencies.

• Support release readiness activities by tracking test scripts, defects, action items, signoffs, and supporting evidence, as needed.

• Prepare release readiness status updates and escalate risks, blockers, or overdue items to the AIN Manager.

• Partner with Information Systems and business partners, as directed, to update trackers and document outcomes from system issue, enhancement, or release discussions.

Process Documentation & SOP Support

• Prepare, update, and maintain inventory of CPE SOPs, process documentation, desktop procedures, and related support materials as assigned.

• Maintain documentation repositories, version control, naming conventions, and status logs to support strong documentation discipline.

• Document process changes, decisions, business rules, assumptions, and follow-up actions related to assigned work.

• Ensure assigned documentation is accurate, current, well organized, and aligned with established standards.

• Identify opportunities to simplify, standardize, or improve recurring documentation and tracking activities.

Governance Tracking & Work Coordination

• Maintain governance action logs, RAID/open issue trackers, meeting action items, and related follow-up documentation.

• Track owners, due dates, status, dependencies, and open items; follow up on assigned actions to support timely completion.

• Prepare clear status summaries for the AIN Manager and US-based leads, highlighting progress, risks, blockers, and decisions needed.

• Support recurring governance forums, reporting cadences, and operational reviews by preparing trackers, action logs, and follow-up materials.

• Coordinate handoffs with AIN Delivery Hub team members to help keep analytics, reporting, systems coordination, and documentation activities aligned.

Access, Training & Audit Readiness Support

• Maintain access and training trackers for supported CPE systems and processes, including status, owners, due dates, and follow-up actions.

• Support evidence collection, organization, and retention for applicable controls, audits, and operational reviews.

• Track training completion, role documentation updates, access-related follow-ups, and other assigned control support activities.

• Escalate gaps, overdue items, missing evidence, or process risks to the AIN Manager in a timely manner.

Quality & Continuous Improvement

• Follow established documentation standards, control expectations, and approved ways of working.

• Perform quality checks on trackers, documentation, evidence packages, and status updates before handoff or review.

• Identify data, documentation, process, or timeline issues and escalate appropriately.

• Contribute to opportunities to simplify manual work, improve tracker quality, strengthen documentation consistency, and support automation where practical.

• Demonstrate accountability, attention to detail, curiosity, and continuous improvement aligned with Amgen Values.

Collaboration & Team Contribution

• Work collaboratively with the AIN Delivery Hub Manager, Senior Associate Analytics Delivery, other AIN team members, and US-based leads.

• Communicate status, questions, risks, and follow-up needs clearly and in a timely manner.

• Participate in cross-training and knowledge sharing across systems coordination, documentation, governance tracking, and related COE support activities.

• Contribute to a team culture focused on quality, accountability, inclusion, and continuous improvement.

What We Expect of You

We are all different, yet we all use our unique contributions to serve patients. The ideal candidate is a detail-oriented business operations professional with experience maintaining trackers, documentation, status updates, and supporting evidence in a structured business environment. This individual should be organized, comfortable working with various stakeholders, able to manage assigned work independently, and proactive in escalating questions, risks, blockers, and process issues appropriately.

Basic Qualifications

• Bachelor’s degree and 2-4 years of experience in business operations, sales operations, finance, information systems, commercial operations, project coordination, documentation, or a related business role within a pharmaceutical, biotech, or similarly regulated environment.

• Experience maintaining trackers, documentation, status logs, workpapers, or process artifacts in a structured business environment.

• Experience using Excel and Microsoft Office tools to organize, track, validate, summarize, or present information.

Preferred Qualifications

• Experience supporting US pharmaceutical commercial operations, contracts and pricing operations, sales operations, information systems, or related business operations in a regulated or highly controlled environment.

• Experience supporting systems issue tracking, enhancement tracking, release readiness, UAT coordination, governance action tracking, or operational reviews.

• Familiarity with commercial or revenue management systems such as Model N, or comparable business systems requiring structured issue tracking and documentation.

• Experience maintaining SOPs, process documentation, desktop procedures, access and training trackers, or audit evidence.

• Working knowledge of documentation standards, version control, evidence retention, and internal control expectations.

• Strong Excel skills and experience with Microsoft Office, SharePoint, Teams, or similar collaboration and tracking tools.

• Strong organizational skills, attention to detail, and follow-through across multiple priorities.

• Strong written and verbal communication skills, including the ability to summarize status, issues, risks, and follow-up actions clearly.

• Experience working with distributed teams and/or US-based stakeholders.

• Demonstrated ability to identify opportunities to simplify, standardize, or improve recurring tracking, documentation, or coordination activities.