Job Description

We are transforming patient experience in clinical studies!

IQVIA is a leading provider of scientific services spanning clinical trials, real world evidence, consulting, and technology. Our Patient Experience Solutions (PXS) team is focused on re-imagining the patient experience in clinical and real-world studies by amplifying the patient voice, understanding the behavioral motivators for patients to maximize recruitment and retention, and enhancing experiences through technology.

We are a critical part of the broader Patient Centered Solutions (PCS) portfolio that leads the industry in the breadth and depth of clinical outcomes assessment (COA) and patient reported outcome (PRO) knowledge. The PXS team works closely with a diverse group of colleagues with scientific, behavioral, and technology expertise to drive innovation in the areas of study retention, endpoint compliance, and patient experience to advance the strategic priorities of life science companies.

Why join?

• Make a difference to patients by enabling the successful approval or launch of new treatments with features that are truly patient-centric
• Become part of a recognized global leader in patient-focused research
• Grow within an organization that encourages and invests into continuous professional and personal development
• Shape your career by addressing challenging client issues, working across multiple geographies and solutions in a dynamic and crucial field for the industry

What will you do?

As an Associate Consultant you’ll be actively participating in the development of strategies, roadmaps, and frameworks to improve how IQVIA and our customers engage with patients to improve adherence, compliance, and retention within studies. Typically, you will have the opportunity to support a variety of projects with a balance of research and implementation. Your role will include:

• Work within project teams to deliver high-quality strategic deliverables on the application of behavioral science and technology to improve patient workflows and experiences across their journey
• Participation in projects or IQVIA initiatives performing quantitative or qualitative coding and analysis to assist in the generation of insights and the development of reports for client or executive leadership
• Supporting the development of intellectual property for use on future consulting engagements
• Work with a team of subject matter experts to create high impact reports and deliverables, including UAT, usability testing, and monitoring of patient experience data, with help from experienced team leaders
• Assisting with business development and proposals

Skills & Experience:

• Proven analytical, interpretative and problem-solving skills
• Proven interest in patient-centered-related research and topics (e.g., Clinical Outcome Assessment, Patient-Reported Outcome, electronic implementation a plus).
• Strong interpersonal and relationship building skills and an ability to build credibility with external and internal contacts
• Good commercial awareness/business judgement and an interest in the healthcare / life sciences industry
• Strong IT literacy e.g., Word, PowerPoint, Excel
• Good time management and organizational skills
• Attention to detail and ability to deliver high quality work within timeline
• The desire to learn and commitment to a rapid development curve
• Comfort/familiarity working in cross-cultural contexts

Our Ideal Candidate Will Have:

• At least 1 year experience in consulting / research within the pharmaceutical, healthcare and/or related industry or a PhD in relevant field (public health, psychology, health economics, healthcare technology, engineering, or similar)
• Experience within pharma R&D, RWE/D, and/or patient digital technology is a big plus
• Passion to partner with patients throughout the drug development process to improve experience and outcomes
• Demonstrable analytical, interpretative, and problem-solving skills and the ability to learn quickly, adapt and apply new knowledge
• Well-developed written and verbal communication skills including presentations, workshop facilitation, business and report writing Strong capability in juggling priorities so that deadlines are met while retaining consistently high-quality outcomes
• Avid interest in healthcare and life sciences industries adaptability and ability to learn quickly within a fast-paced environment

Important:

• Please submit your CV in English
• Please note this role is not open to visa sponsorship

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.