Job Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

We are seeking an Application Support Analyst dedicated to supporting, maintaining, and troubleshooting our enterprise Business Intelligence ecosystem, with a primary focus on Tableau and MicroStrategy. In this role, you will serve as the Tier 2/Tier 3 technical support specialist responsible for incident resolution, platform stability, dashboard performance tuning, and service request fulfillment. Leveraging ServiceNow (SNC) for end-to-end incident and problem management, you will diagnose complex report malfunctions, resolve data refresh failures, maintain automated schedules, and ensure high operational uptime for business-critical analytics.

What a typical day looks like:

• Incident & Ticket Lifecycle Management: Own and drive L2/L3 production incidents, service requests, and problem tickets from triage to resolution via ServiceNow (SNC), strictly adhering to organizational SLAs and OLAs.
• BI Application Support: Provide day-to-day operational support for Tableau Server/Cloud and MicroStrategy Intelligence Server/Workstation, diagnosing dashboard errors, visual bugs, and semantic layer mismatches.
• Performance Optimization & Root Cause Analysis (RCA): Perform in-depth root cause analysis on recurring incidents, debug slow-running Tableau workbooks, optimize MicroStrategy Intelligent Cubes, and tune underlying SQL queries.
• Batch Scheduling & Extract Monitoring: Monitor and recover failed automated report distributions, Tableau extract refreshes, and batch dependencies orchestrated via Tivoli Workload Scheduler (TWS).
• Data Flow Troubleshooting: Investigate data discrepancies and latency issues by tracing queries back to upstream data sources (Snowflake, Informatica ETL, Kafka streams).
• Security & Access Provisioning: Fulfill ServiceNow access requests by configuring user roles, project/folder permissions, and Row-Level Security (RLS) across Tableau and MicroStrategy environments.
• Change & Knowledge Management: Document standard operating procedures (SOPs), knowledge base articles, and incident post-mortems in ServiceNow and Confluence; assist with production change validation during deployment windows.

The experience we’re looking to add to our team:

• Education: B.E. / B.Tech in Computer Science & Engineering (CSE), Information Technology (IT), Artificial Intelligence & Machine Learning (AI & ML), or Master of Computer Applications (MCA).
• Experience: 3–5 years of hands-on application support, IT operations, or production maintenance experience supporting enterprise BI applications.
• Tableau: Proven ability to troubleshoot Tableau extract refresh failures, permission conflicts, dashboard load timeouts, and site/project administration & New Dashboard Creations with UDF's.
• MicroStrategy Support: Strong expertise diagnosing Intelligent Cube failures, Enterprise Manager logs, Object Manager migrations, and user privilege configurations & New Reports / Cubes Building.
• SQL & Data Debugging: Solid SQL skills to run ad-hoc validation queries, verify data integrity, and inspect joins/aggregations against Snowflake or relational data stores.

Technical Proficiencies:

• Good-to-Have Skills: Exposure to Unix/Linux commands, basic Python scripting for support automation, and log analysis using the ELK Stack.

Core Tech Stack

• ITSM & Ticketing: ServiceNow (SNC).
• BI Platforms: Tableau (Server/Desktop), MicroStrategy (Intelligence Server/Developer/Workstation)
• Data Sources & ETL: Snowflake, Snowflake Cortex, Informatica, Apache Kafka, Qlik Replicate
• Scheduling & Monitoring: Tivoli Workload Scheduler (TWS), ELK Stack (Elasticsearch, Logstash, Kibana)
• Databases & Scripting: SQL, Unix Shell scripting, Python

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off

BB04

Job Category

IT

Required Skills

Optional Skills:

Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).