This role is pivotal in designing, implementing, and sustaining end-to-end IT infrastructure visibility through the strategic management of configuration data, automated discovery, and service dependency mapping—primarily within the ServiceNow platform.
Acting as a bridge between business and technical stakeholders, the consultant ensures that KPMG’s most critical services are accurately modelled within the CMDB.
This enables enhanced incident response, change planning, and problem resolution, while supporting broader goals of operational excellence, compliance, and service resilience
Execute day-to-day Configuration Management activities in line with established policies and procedures.
Fulfil Configuration Management service requests and support strategic projects to ensure timely delivery of CMDB functionality.
Conduct audits, identify non-compliance, and recommend service improvement opportunities.
Maintain data integrity by working with data owners to ensure regular attestation and lifecycle accuracy of Configuration Items (CIs).
Advise stakeholders on governance processes and ensure alignment with Change Management and Service Providers.
Mentor Configuration Management Specialists and educate the broader organization on CMDB concepts, policies, and best practices.
Provide training and awareness sessions on Service Mapping and its impact on CMDB health.
Design, develop, and test reports to support operational transparency.
Collect and analyse metrics to monitor CMDB performance and service mapping effectiveness.
Plan, deploy, and manage ServiceNow Discovery and Service Mapping for both on-prem and cloud environments.
Configure and maintain MID Servers, credentials, schedules, and patterns.
Ensure service maps are accurate, complete, and aligned with other CMDB population methods.
Troubleshoot and resolve mapping issues, and maintain documentation and dashboards to track health and scope.
Support and maintain the Alfabet–ServiceNow integration via AIS, ensuring seamless bi-directional data exchange between enterprise architecture and ITSM platforms.
Support planning and execution of both project-based and operational initiatives.
Own assigned deliverables and ensure timely, high-quality outcomes.
ServiceNow Certified System Administrator (CSA), CIS–Discovery, CIS–Service Mapping, ITIL v4 Foundation, SIAM/CSDM Framework
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
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KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
