Job Description

Responsibilities
• Understand the values and vision of the organization and align the activities accordingly
• Protect the Intellectual Property
• Adhere to all the policies and procedures
• Should be aware of the functional benchmarking product, process definitions and use of the tools and commands
• Demonstrate an understanding of Hackett capabilities associated with the primary and secondary benchmarking products
• Develop positive working relationship with Business Advisor and US/Europe/Australia internal clients
• Work with other line functions to collect or provide relevant data
• Understand the delivery process and participate in the client related support services Location structure development, Login/Password resets, initial testing of any customized tool being used, etc.
• Assist team members/clients in reviewing, refining and articulating enquires/requests and projects
• Prepare project related materials & custom tools that are used in project delivery
• Prepare and deliver draft presentations for stakeholder surveys and process/functional benchmarking results
• Prepare and deliver benchmarking data validation material
• Validate the appropriate changes identified in the scrub letter made by the client in the database
• Create an error-free structured end products such as presentations, spreadsheets etc.
• Complete ad hoc knowledge building and business development projects as necessary
• Tool testing and providing input into product development as requested
Essential Skills
Job
• Experience in customer relationship management using highly professional verbal and oral communication skills
• Should have knowledge on quantitative/ data analytics and research skills with exposure to primary and secondary research
• Should be organized and focused on delivering tasks within defined deadlines
• Must be dynamic, flexible and possess perseverance skills
Personal
• Should have understanding of business objectives and organization structure
• The candidate must have strong work ethics and trustworthiness
• The candidate should possess attention to detail and maintain confidentiality and integrity
• Must be highly collaborative and team oriented with commitment to excellence
Preferred Skills
Job
• Must be proficient in Microsoft Office (Advanced)
• Should have knowledge on online data collection tools
• Self-motivated, fast learner with the ability to operate independently
• Must have interest and knowledge on SG&A activities across different industries
Personal
• Ability to work under pressure to achieve the multiple daily deadlines for client deliverables with a mature approach
• Negotiation and persuasion skills are required to work with partners and implement changes
• A very inquisitive mind that can factor in several variables acting on the situation