Team Overview
The position in discussion is with the Tax Technology (ES) team consists of highly skilled resources that are dedicated to supporting our member firms, learning and deploying leading practices and innovative solutions, and helping our clients grow.
Our team comprises software engineers, technical leads, architects, Business Analysts, PMs, testers, test architect, data scientists, data engineers etc. with strong technical and tax domain knowledge. Team builds data/engineering products and solutions for our tax business and clients. Client engagements are run leveraging these products & solutions
The Role
Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.
You will have …
Proven track record of excelling in a busy delivery environment
Excellent organisational, troubleshooting and problem-solving skills
Strong communication skills – written and verbal
Ability to grasp new concepts and learn quickly
Familiarity with ITIL concepts and associated best practice
Experience of one or more industry standard ITSM tools
Ability to work effectively as part of a team or on own initiative
You may have …
Intermediate knowledge of MS Desktop and Server operating systems
Intermediate knowledge of SQL scripting and/or PowerShell scripting
ITIL Foundation certification
Experience of supporting bespoke software solutions
First-hand experience of incident management & request fulfilment in an Application Support/2nd line context
Release & Deployment experience
Experience of Jira Service Management
Experience of producing management information/reporting for senior management
Service Management experience
In this role you will …
Be a subject matter expert for one or more Tax software products, be responsible for ensuring adherence to the team’s processes with an opportunity to influence changes to these going forward, contribute to major incident management, be responsible for escalating to tertiary support teams and/or management as appropriate and contribute to the overall management of applications and services within support
KPMG – це міжнародна мережа фірм, що надають аудиторські, податкові та консультаційні послуги. В офісах KPMG у 143 країнах світу працюють понад 273,000 співробітників (FY23). Кожна фірма KPMG є незалежною юридичною особою і представляє себе як таку.
KPMG працює в Україні з 1992 року. KPMG в Україні надає аудиторські, податкові, бухгалтерські та консультаційні послуги для місцевих і міжнародних компаній. Нашою метою завжди було використання глобального інтелектуального потенціалу фірми в поєднанні з практичним досвідом наших українських професіоналів, щоб допомогти провідним компаніям досягти своїх цілей.
Офіси компанії знаходяться у Києві та Львові.
______________
KPMG is a global network of professional services firms providing audit, tax and advisory services. We operate in 143 countries and territories, and in FY23, collectively employed more than 273,000 people working in member firms around the world.
KPMG in Ukraine provides audit, tax, accounting and advisory services to local and international businesses. KPMG has been working in Ukraine since 1992, and our goal has always been to use the firm's global intellectual potential, combined with the practical experience of our Ukrainian professionals, to help leading companies to achieve their goals.
In Ukraine KPMG has its offices in Kyiv and Lviv.
