Job Description

Who We Are Looking For

Crisis24 is a global leader in integrated risk management, delivering crisis response, security, and product risk consulting services to multinational organisations and insurers. The Product Risk Response (PRR) team supports clients before, during, and after product safety incidents, including food contamination events and product recalls.
We are seeking an Associate Consultant (Product Risk Specialist) to join our UK-based PRR team. This junior/mid-level role is suited to a professional with experience in food safety, quality, or compliance who is ready to take on increased responsibility in live response situations while continuing to develop their consulting and crisis response skills.
The role supports the delivery of product risk and recall response services. The consultant will actively support live food safety incidents while independently managing assigned response-support and documentation tasks, with guidance from senior consultants as required.
Case management and administrative support are required, and the successful applicant must be organised, confident, and willing to develop new skills.

What You Will Work On
Product Risk & Recall Response
• Support product recall response case activations, including contamination events and regulatory-driven recalls
• Advice on response activities
• Support client communications, data collection, and response tracking during live incidents
• Liaise with internal teams and approved third-party providers to support the execution of response actions
• Participate in on-call and after-hours response support as required (rota-based)
Case Management & Administrative Support
• Manage assigned case documentation, timelines, response logs, invoicing, and Salesforce
• Write case summaries and post-incident documentation
• Track response actions and deadlines across multiple cases
• Ensure all documentation complies with PRR standards
Consulting & Technical Support
• Support food safety and product risk consulting engagements, including recall preparedness and risk assessments
• Conduct regulatory and technical research related to all applicable food safety requirements (e.g. FSA, DEFRA, EU General Food Law, FDA, USDA)
• Assist with the development of client-facing materials, templates, and response plans
• Apply food safety knowledge to support incident analysis and response decision-making
• Continue to build technical expertise through training and supervised client engagement
Team & Operational Support
• Work collaboratively with the UK, European, and global PRR teams to support consistent service delivery
• Provide operational and administrative support to senior consultants during high-tempo response situations
• Contribute to the continuous improvement of response tools, templates, and internal processes
• Maintain confidentiality and professionalism when handling sensitive client and incident information

Competencies:
• Strong organizational and case management skills
• Ability to manage multiple tasks in a fast-paced, response-driven environment
• Sound written and verbal communication skills
• Attention to detail and accuracy under pressure
• Professional judgment and discretion
• Collaborative mindset with increasing independence
• Willingness to participate in on-call and after-hours response work
• Prepare client-facing documentation and reports for review and approval

• Coordinate approved response activities under supervision
• No financial, contractual, or final decision-making authority

Accountability

The Food Safety Consultant reports to the Practice Lead for Product Risk Response. Performance will be measured through the quality and timeliness of case support, responsiveness during live incidents, adherence to SOPs, and continued professional development.

What You Will Bring

• Bachelor’s degree in Food Science, Food Safety, Biology, Public Health, Supply Chain, or a similar related field
• 2–5 years of relevant professional experience in food safety, quality, compliance, or related roles
• Exposure to food safety incidents, recalls, audits, or regulatory compliance activities
• Strong administrative, documentation, and coordination experience
• Proficiency with Microsoft Office and case management tools
Preferred
• Working knowledge of food safety regulations (FSA, DEFRA, EU General Food Law, retained EU law, FDA, USDA)
• Experience supporting product recalls or incident/crisis response
• HACCP, Level 3 Food Safety, PCQI, or equivalent certifications
• Experience working with insurers, consultants, or regulated clients

Remuneration and Benefits
• Crisis24 offers a competitive remuneration and benefits package aligned with the UK market, with opportunities for progression within the Product Risk Response practice