Job Description

• Conduct regular operational audits across entire Operations to ensure full compliance with company policies, SOPs, and service standards.
• Monitor compliance related to uniforms, safety equipment, company assets, mobile applications, attendance, and operational procedures, identifying and reporting any violations.
• Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related documentation, and contractual compliance to ensure accuracy and adherence to agreed standards.
• Investigate operational violations, misuse of company assets, policy breaches, and process deviations, providing detailed reports and recommendations for corrective and preventive actions.
• Prepare compliance reports, audit findings, and performance dashboards, highlighting trends, recurring issues, and improvement opportunities for management.
• Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet teams to ensure timely resolution of audit findings and successful implementation of corrective action plans.
• Support the development and continuous improvement of operational SOPs, compliance checklists, and audit frameworks to strengthen operational governance.
• Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively implemented across all operational sites..
• Own the governance of the vendor penalty process by auditing penalty applications, ensuring full adherence to the approved penalty scheme, identifying discrepancies, and recommending corrective actions when required.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Logistics, or a related field.
• 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail Operations.
• Experience conducting operational audits and compliance reviews is highly preferred Strong analytical and investigation skills with excellent attention to detail.
• Excellent reporting and communication skills.
• Advanced proficiency in Microsoft Excel; Power BI is a plus.
• Ability to work independently, conduct field visits, and manage multiple operational locations.