Job Description

As an Associate - Compliance and Ops Risk Testing Project Manager (Testing Center of Excellence), you will be part of the Monitoring & Testing Internal Quality Review team that is responsible for executing independent quality reviews to confirm that global monitoring and testing activities (including substantive testing, control evaluations, SOX/CCAP reviews, and Issue Validation testing) are completed in accordance with applicable Testing Standards and Procedures, and that outcomes are consistent, defensible, and risk-focused. The role partners closely with TCoE testers and managers, and Chief Administrative Office personnel across the global footprint, covering multiple Firmwide Lines of Business (e.g., Corporate & Investment Bank, Asset & Wealth Management, Commercial Bank, and Consumer & Community Banking) to contributed to identification of gaps, themes, and emerging risks, and to drive continuous improvement in testing quality and control coverage.

Job Responsibilities:

• Execute independent quality reviews to confirm adherence to Monitoring & Testing Standards, approved methodology, timelines, and documentation expectations.
• Evaluate comprehensive test plans and end-to-end workpapers (risk/control mapping, objectives, population and sampling approach, test steps, evidence, results, and conclusions) to ensure they are complete, consistent, and defensible.
• Validate that evidence is sufficient, appropriate, traceable, and sourced from authoritative systems/records; challenge incomplete, inaccurate, or manually manipulated evidence and recommend remediation actions.
• Question and investigate data reliability/integrity, the validity of conclusions, and the appropriateness of assumptions; assess whether conclusions are supported by testing results and evidence.
• Assess control design and operating effectiveness (adequacy of activities, frequency, ownership, documentation, and monitoring routines) and identify control coverage gaps or execution deficiencies.
• Contribute to the identification of key issues, trends, recurring themes, and process/control weaknesses; perform root-cause analysis and provide clear, actionable recommendations to improve control execution, documentation quality, and testing consistency and effectiveness.
• Review exceptions/issues to confirm they are fact-based with clear conditions, criteria, cause, impact, and scope; support validation of severity/ratings where applicable.
• Communicate review outcomes effectively via timely feedback, clear status updates, and escalation of high-risk concerns; participate in calibration sessions and contribute to coaching/training to reduce rework and improve consistency.
• Identify and communicate opportunities to enhance processes with an objective to increase efficiency, accuracy or operational processes of the quality or testing programs.

Required qualifications, capabilities and skills:

• Bachelor’s degree (business, IT, or related field) or equivalent related with 5 years of relevant experience in Advanced Quality Review within financial services (Compliance, Risk Management, Audit, Operational Risk, operations, or business control management)
• Experience performing assessments/evaluations/quality reviews and exposure to control testing and uunderstanding of internal control concepts, operational risk drivers, and the ability to evaluate control adequacy by integrating business and technology risk considerations.
• Strong analytical skills, including assessing risks associated with execution deficiencies; ability to conduct root-cause analysis and identify themes/trends.
• Ability to perform end-to-end process/control reviews, evaluate applicability of regulations/policies, and identify gaps/risks in the operating environment.
• High standards for documentation quality; detail orientation and ability to challenge and improve workpaper defensibility.
• Relationship-building, influencing/negotiation, and stakeholder management skills; effective written and verbal communication, including escalation when needed.
• Comfort leveraging data and reporting tools/dashboards to support review outcomes; experience with analytics/automation tools (e.g., Alteryx, Tableau, Python) preferred.
• Willingness to continuously learn (new tools/technologies/guidance) and complete relevant training/certifications as required.
• Support internal process enhancement initiatives.