Job Description

 Conduct regular operational audits across entire Operations to ensure full compliance with

company policies, SOPs, and service standards.

 Monitor compliance related to uniforms, safety equipment, company assets, mobile applications,

, attendance, and operational procedures, identifying and reporting any violations.

 Audit vendor operations by reviewing timesheets, staffing records, attendance, payroll-related

documentation, and contractual compliance to ensure accuracy and adherence to agreed

standards.

 Investigate operational violations, misuse of company assets, policy breaches, and process

deviations, providing detailed reports and recommendations for corrective and preventive

actions.

 Prepare compliance reports, audit findings, and performance dashboards, highlighting trends,

recurring issues, and improvement opportunities for management.

 Partner closely with Operations, Vendor Management, HR, Customer Experience, and Fleet

teams to ensure timely resolution of audit findings and successful implementation of corrective

action plans.

 Support the development and continuous improvement of operational SOPs, compliance

checklists, and audit frameworks to strengthen operational governance.

 Monitor compliance KPIs, conduct follow-up audits, and ensure corrective actions are effectively

implemented across all operational sites..

 Own the governance of the vendor penalty process by auditing penalty applications, ensuring

full adherence to the approved penalty scheme, identifying discrepancies, and recommending

corrective actions when required.

Qualifications

 Bachelor's degree in Business Administration, Operations Management, Logistics, or a related

field..

 2–4 years of experience in Operations, Compliance, Quality Assurance, Audit, or Retail

Operations,

 Experience conducting operational audits and compliance reviews is highly preferred Strong

analytical and investigation skills with excellent attention to detail.

 Excellent reporting and communication skills.

 Advanced proficiency in Microsoft Excel; Power BI is a plus.

 Ability to work independently, conduct field visits, and manage multiple operational locations.