Job Description

Become the Best Part of PMP!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Associate Community Manager III for our Skyline Community Association, Valencia, CA.

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for service-centric, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable association clients.

On-site Associate Community Manager III This position provides a broad range of administrative and staff support services related to property management and the association’s day-to-day business operations. Responsibilities include maintaining records and reports, supporting budget preparation, tracking operational and personnel-related changes, and assisting with general office functions.

Key Responsibilities:

Operations & Administration

• Oversee daily property operations, ensuring compliance with company standards, lease agreements, and housing regulations.
• Prepare meeting packets, binders, spreadsheets, agendas, and supporting documentation for monthly Board of Directors and management meetings.
• Maintain accurate records of property activities, resident interactions, and compliance documents.
• Develop and implement community policies, procedures, and schedules to ensure efficiency and accountability.

Resident Relations & Customer Service

• Serve as the primary point of contact for homeowners, addressing inquiries, complaints, and service requests promptly and professionally.
• Foster positive resident relationships through proactive communication, engagement initiatives, and high-quality service delivery.
• Manage the leasing process, including renewals, resident move-ins, and move-outs.

Staff Leadership & Development

• Support the day-to-day administration of the single-family home community association, including homeowner communications, vendor coordination, architectural review documentation, and community records management.
• Delegate tasks, set performance goals, and foster a collaborative, team-oriented work environment.
• Ensure staff adhere to company policies, safety standards, and customer service expectations.

Maintenance & Vendor Management

• Coordinate property maintenance schedules, preventive maintenance programs, and capital improvement projects.
• Ensure the community is well-maintained, safe, and visually appealing at all times.
• Manage relationships with vendors and contractors, reviewing contracts and ensuring quality performance.

Compliance & Risk Management

• Ensure adherence to local, state, and federal housing laws and fair housing regulations.
• Maintain compliance with company policies, audits, and reporting requirements
• Monitor property safety programs and address potential risks proactively.

Knowledge, Skills & Abilities

• Strong knowledge of property management operations, including leasing, budgeting, and maintenance coordination.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Strong financial acumen with experience in rent collection, expense control, and budget oversight.
• Knowledge of housing laws, compliance standards, and fair housing regulations.
• Proficiency with property management software, Microsoft Office Suite, and digital communication tools.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Exceptional interpersonal and communication abilities, with a focus on customer service.
• Highly organized and detail-oriented, capable of managing multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business administration, Real Estate, or related field preferred.
• 3–5 years of property management or real estate experience, including supervisory responsibilities.
• Valid property management certification (e.g., CAM, CPM, ARM) preferred but not required.
• Experience with Yardi, AppFolio, or similar property management systems strongly preferred.
• Ability to work on-site with a flexible schedule, including occasional evenings and weekends as needed.

The employee must be able to:

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.