APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).
The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.
DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.
The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children within the Shelter Systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.
The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-V to function as an Associate Commissioner for the Shelter Operations Division who will:
- Administer and direct the operations of five directly operated single adult shelters and the work of 40 Social Service Agencies to provide daily shelter to approximately 15,000 single adults in 126 single adult facilities, and approximately 2,500 adult families in 24 adult family facilities.
- Ensure that all homeless facilities are in compliance with the rules and regulations promulgated by the NYS Office of Temporary Disability and Assistance (OTDA), NYS Department of Health, NYC Department of Health & Mental Hygiene, NYC Fire Department, NYC Buildings Department and oversee Client Responsibility procedures and agency rules and regulations.
- Govern all program and staff efforts to comply with the Callahan Consent decree; with court orders and regulations governing the right to shelter and shelter conditions; with New York City and State rules and regulations, such as those promulgated by the NYS Office of Temporary and Disability Assistance (OTDA), NYS Office -of Alcoholism and Substance Abuse Services (OASAS), NYC Department of Health and Mental Hygiene, NYC Buildings Department, FDNY Fire and Safety Codes.
- Execute policies and procedures to ensure that each homeless facility has comprehensive Social Service Programs in place, including effective specialized case management initiatives with aggressive and creative strategies to assist all homeless single and adult families to move into permanent housing.
- Be accountable for effective utilization of system capacity, and the provision of client services therein, including delivery of Social Services and programs for clients who need to address the causes or contributing factors of their homelessness which may include mental illness, mental illness compounded by chemical abuse (MICA), substance abuse, criminal justice history, lack of employment and/or socialization skills.
- Manage the efficacy of the shelter contracting process, including the budgeting, financial and legal aspects; coordinates with the Agency Chief Contracting Officer (ACCO), Legal, Budget/Finance, Internal Audit and Shelter Operations Contract Management Staff.
- Lead, motivate and provide leadership and direction pertaining to recruitment and personnel allocation, staff development and training, disciplinary processes and Labor Relations issues, OSHA and PESH issues.
- Provide executive leadership to assigned management staff to improve the quality of life in the city for this vulnerable population and effectuate a program that will strive to meet their housing and other basic social needs.
- Represent the program and Agency with external governmental agencies, contracted service providers, oversight entities, and community and business leaders.
Hours/Shift: 8am – 4pm Mon-Fri (24/7 coverage)
ADMINISTRATIVE DIRECTOR OF SOC - 10056
1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or
2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:
(A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
(B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
(C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.
However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in "1" above.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
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