Job Description

Bring your ideas. Make history.
BNY offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we’re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We’re seeking a future team member for the role of Associate, Operations Client Service to join our Custody Client Operations team. This role is based in Hong Kong.

In this role, you’ll make an impact in the following ways:

• Supports multiple, complex client accounts and serves as the primary point of contact on day-to-day settlements and cash-related issues with clients.
• Apply advanced problem-solving skills, judgement, and experience to analyze information, understand client needs and support clients in addressing and resolving complex operational and technical issues and ensuring requests are met without undue risk to the bank.
• Use developed communication skills to deliver high quality service to a specialized client base.
• Uses in-depth knowledge of client issues and needs to contribute to business development efforts and work with appropriate resources at BNY Mellon to address client needs.
• Participate in internal activities and initiatives designed to improve client experience.
• Participate in client service review.
• Participate in internal projects or process improvements as required.
• Foster deep partnership with operational teams through regular engagement and take proactive steps to raise clients’ concerns or gaps with our internal stakeholders and management team.
• Maintains familiarity with industry best practices and proactively stays on top of market changes and product development.
• Provides guidance to less experienced team members.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience is required.
• 1-3 years of total work experience preferred.
• Experience in Custody operational area and/or client services preferred.
• Ability to converse in Mandarin to liaise with Mandarin speaking clients in greater China region and/or experience in international markets would be a plus.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.