Job Description

In this technical role, the Associate Clean Room Engineer will conduct, repair, rebuild, and recover inaccessible customer data from failed storage media. Understand and follow the clean room data recovery process and procedures. Properly use and understand Ontrack software, hardware tools and systems as needed to diagnose customer hardware, replicate media, and analyze data structures. Repair mechanical and electronic failures on customer's storage devices as necessary. Use written and electronic communication to complete document jobs from start to finish and communicate job results and statistics. Demonstrate ability to understand data recovery processes as instructed.

In this technical role, the Associate Clean Room Engineer will conduct diagnostic, repair, and recovery computer storage media. The engineer will be trained in the use of the proprietary hardware and software tools and well as 3rd party tools to recover data from the failed storage media. The engineer will also work to procure parts and specialty tools for the recovery process.

This role is part of a small and dedicated regional team, with staff members located in countries across APAC. A strong sense of teamwork and a desire to constantly excel are essential.

On-Site work opportunity in Hong Kong.

Essential Functions

In this capacity, an Associate Clean Room Engineer will perform the following tasks, under direction of the Manager of Data Recovery Engineering. Extensive training will be provided to obtain the required skillset:

Essential Function:

• Repair mechanical and electronic failures on customer's storage devices as necessary.
  Desired Result: Getting a non-functioning storage device working long enough to recover the customer's data.
• Properly use and understand Ontrack Software and hardware tools needed for data recovery.
  Desired Result: Able to use cleanroom tools to diagnose customer hardware, replicate media, and analyze logical data structures.
• Use written, oral, and electronic communication to completely document jobs from start to finish and to communicate job results and statistics.
  Desired Result: The Ontrack Salesperson is kept aware of how the job is progressing in the clean room and is given the results upon completion. The DR engineers are informed about any special instructions that may need to be followed.
• Working towards getting a complete working knowledge of Ontrack Cleanroom tools and data recovery processes in a minimum of two drive platforms or manufacturer types.
  Desired Result: Becomes knowledgeable in the recovery of two drive manufacturer types.

• Copying of recovered data to new media.
  Desired Result: Back up of client data to new media. Work with sales team and monitor back up requests entered into Ontrack CRM systems.

Required Business Travel Requirements: Based in Hong Kong. No regular travel but occasion trips to other Ontrack offices for training purposes.

Additional Comments: Willing to be flexible and take on other tasks when requested.

Business Requirements
This position may require after-hours and weekend work, in line with business needs.

Education, Skills, and Experience

• Basic Computer, Advanced Math, and Communication skills both written and oral.
• Excellent work quality and accuracy are essential, as handling of customer data is extremely sensitive task.
• The ability to decipher media types such as manufacturer and models, perform evaluations on storage media and communicate these through written and verbal communications.
• A degree or diploma (preferably in a technical field) or equivalent experience is desirable.
• Six months to three years technical/computer related experience is desirable.
• Experience with computer hardware trouble shooting, assembling, and disassembling computers.
• Basic conversational spoken and written English or better required.

About Us

Ontrack is the data recovery and data destruction business of KLDiscovery, a global provider of eDiscovery, information governance and data recovery solutions. At the core, we understand that data is the lifeblood of a business.

Effectively managing information is critical to any business. However, protecting data, while managing it for legal and regulatory demands, can be complex and time consuming, and can divert focus from core business priorities. This is where we help our customers.

With world-renowned experts and an unmatched breadth and depth of global solutions, we are an experienced and trusted partner. We deliver consultative services and leading technologies that promote repeatable business processes so our customers can focus on the rest of their business needs.

Data Recovery Solutions

With cleanroom facilities worldwide and engineering expertise in every major global region, customers count on Ontrack for global data recovery, restoration and destruction needs.

Utilizing the dedication of a strong team of research and development experts, Ontrack has developed hundreds of proprietary solutions over the past 30 years to recover data from tapes, hard drives, solid state drives, flash media, mobile devices, virtual environments, operating systems and myriad other storage devices. We serve our clients through in-lab, remote and do-it-yourself capabilities that meet the direct need of consumers, businesses and the enterprise. We additionally offer customized solutions to address complex, high-end enterprise environments and newly-emerging technologies.

In addition to data recovery, Ontrack offers secure erasure software and services to permanently erase all traces of information from media prior to disposal, essentially protecting sensitive information from falling into the wrong hands. Finally, our Ontrack PowerControls suite of products empowers the ability to search, collect, recover, restore and manage data efficiently across Microsoft Exchange, Office 365, Microsoft SharePoint and SQL.

This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.

KLDiscovery is an Equal Opportunity Employer.

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