Job Description

As an Associate Claims Technician, you will provide basic functional and operational support for the claims department including maintaining records through data entry and validation.

You will support claim task completion by printing and/or assembling claim documents for mailing and preparing claims records, forms, and materials in response to various requests. You will review and analyze reporting errors and make necessary corrections. You will work with customers, suppliers, attorneys, body shops, medical providers, and claims staff to help answer questions and resolve issues.

This position will be staffed out of our Stevens Point, WI office and is NOT available for remote work.

What You'll Do

• Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports. Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.
• Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests. Complete simple forms when required.
• Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.
• Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests. Complete cover sheets, mailing labels, and package documents for mailing.
• Upload various documents to electronic claim files. Monitor electronic mailboxes and route mail to appropriate claims staff.
• Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.

What it Takes

• High School Diploma or equivalent work experience
• Customer service experience preferred
• Ability to obtain and maintain state certification(s) as required

Here is what you can look forward to as part of our team:

At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America’s Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

Tha Xiong

Tha.Xiong@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.