Job Description

As an Associate Claims Tech, you will provide basic functional and operational support for the claims department including maintaining claim records through data entry and validation.

You’ll support the daily operations of the Claims Department by maintaining accurate records, preparing documents, and responding to information requests. You'll review reports for errors, make corrections, and assist with claim processing. In this role, you'll work closely with customers, vendors, attorneys, and internal teams to help resolve issues and ensure a smooth claims experience.

Please note: this role is NOT available for remote work and will be staffed out of our Davenport, IA office following a hybrid work schedule.

What You'll Do

• Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports. Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.

• Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests. Complete simple forms when required.

• Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.

• Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests. Complete cover sheets, mailing labels, and package documents for mailing.

• Upload various documents to electronic claim files. Monitor electronic mailboxes and route mail to appropriate claims staff.

• Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.

• Develop and maintain knowledge of jurisdictional requirements and best practices within assigned department ensuring all tasks and edits are completed effectively and in compliance.

• Perform other job-related duties as assigned from time to time

What it Takes

• High School Diploma or equivalent work experience

• Customer Service experience preferred

What You'll Receive

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.

• Sentry is happy to offer flexibility through a scheduled Hybrid work model.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.

• Meal Subsidy available for associates who report to an office.

• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.

• Well-being and Employee Assistance programs

• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Associate Talent Acquisition Specialist

Tha Xiong

Tha.Xiong@sentry.com

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.