Job Description

Associate Claims Specialist

Locations: Knoxville, TN

Help Customers Navigate Challenging Situations with Confidence

Do you enjoy investigating complex issues, negotiating solutions, and delivering exceptional customer service? We're seeking an Associate Claims Specialist to join our Claims team.

In this role, you'll investigate, evaluate, negotiate, and resolve liability, bodily injury, and property damage claims, including claims involving litigation. You'll work directly with insureds, claimants, attorneys, and industry professionals to ensure claims are handled fairly, efficiently, and in accordance with company standards and regulatory requirements.

This is an excellent opportunity for someone with early claims experience who is looking to expand their expertise and build a long-term career in insurance.

What You'll Do

Claims Investigation & Resolution

• Investigate coverage and determine probable liability exposure.
• Establish and maintain appropriate claim reserves.
• Investigate, document, evaluate, and negotiate settlements for bodily injury and property damage claims.
• Develop and execute strategic action plans to move claims toward resolution.
• Continuously evaluate claim exposures and reserve adequacy throughout the life of the claim.
• Monitor pending claims and conduct regular file reviews to ensure timely progress.
• Coordinate subrogation and physical damage claim activities.
• Maintain strong working relationships with independent adjusters and other business partners.
• Proactively communicate with insureds throughout the claims process, providing outstanding customer service and timely updates.
• Identify and report potential risks or trends to Safety and Underwriting teams.

Litigation Management

• Assign and collaborate with defense counsel when litigation is involved.
• Coordinate the collection of information, documentation, and witness statements.
• Partner with attorneys and insureds to achieve favorable claim outcomes.
• Attend mediations, trials, and other legal proceedings as needed.
• Continuously evaluate opportunities for timely claim resolution.

Technical Knowledge & Research

• Maintain current knowledge of state liability and negligence laws.
• Stay informed on medical terminology and emerging claims-related issues.
• Participate in ongoing professional development and continuing education opportunities.

What We're Looking For

Required Qualifications

• Bachelor's degree or equivalent combination of education and related experience.
• 1-2 years of experience in a liability claims environment preferred.
• Strong analytical, investigative, and negotiation skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities and work independently.
• Strong organizational skills and attention to detail.
• Commitment to delivering exceptional customer service.

Preferred Qualifications

• Completion of or enrollment in Insurance Institute or CPCU coursework.
• Experience handling bodily injury, liability, or property damage claims.
• Knowledge of litigation processes and claims documentation requirements.

What Makes You Successful

You are:

• Customer-focused and relationship-driven.
• Ethical, trustworthy, and committed to doing what's right.
• Able to make sound decisions in complex situations.
• Dependable with strong attendance and accountability.
• Dedicated to continuous learning and professional growth.
• Comfortable handling challenging conversations with empathy and professionalism.

Additional Information

• Some investigations may require travel to accident sites, including occasional travel on short notice.
• Position may involve interaction with attorneys, independent adjusters, medical providers, and other claim-related partners.
• All claims must be managed in accordance with Fair Claims practices, company policies, and regulatory requirements.

Why Join Us?

At Great West Casualty Company, you'll join a team that values integrity, customer service, professional development, and collaboration. We invest in our employees and provide opportunities to grow your claims expertise while making a meaningful impact for our insureds.

Ready to advance your claims career? Apply today and join a team dedicated to delivering exceptional service and fair claim outcomes.