Job Description

About impact.com

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform. As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most. Today, over 5,000 global brands, including Walmart, Uber, Shopify, Lenovo, L’Oréal, and Fanatics, rely on impact.com to power more than 225,000 partnerships that deliver measurable business results.

Your Role at impact.com

You will join impact.com's Channel Partnerships team, responsible for identifying, establishing, and deepening relationships with partners within the cross-border e-commerce ecosystem, including agencies, Trade Partners (TPs), and marketing service platforms. Your objective is to expand high-quality customer leads for Impact’s sales team, drive pipeline growth, and facilitate deep business synergy. While this role does not require direct closing of deals, you will serve as a key front-end liaison, securing brand resources and partnership opportunities for the sales department. We are looking for a candidate with structured thinking and excellent coordination skills who understands the agency ecosystem in the outbound marketing industry and can create tangible business value through collaboration.

What You'll Do:

• Partner Scouting: Continuously identify and screen premium channel partners, such as cross-border e-commerce TPs and digital marketing agencies.
• Outreach & Engagement: Proactively initiate contact and drive preliminary engagements to schedule effective meetings for the Head of Channel Development.
• Relationship Management: Manage the full partnership lifecycle, from initial contact to established cooperation, ensuring continuous interaction.
• Lead Generation: Acquire brand client resources and sales leads from partners to drive potential business opportunities into the company’s sales pipeline.
• CRM Maintenance: Assist in managing the lead referral process, ensuring the integrity and timely update of client information and opportunity data within the CRM.
• Meeting Support: Support the preparation and follow-up of periodic business reviews and communication meetings with partners.
• Reporting: Summarize channel expansion achievements and business progress; assist in preparing relevant reports and presentation materials.
• Internal Liaison: Act as a bridge between the internal Channel team and functions such as Sales and Marketing to enhance cross-functional efficiency.
• Process Optimization: Participate in formulating and optimizing channel development workflows and management mechanisms.
• Other Tasks: Complete other related tasks as assigned by the company.

What You Bring:

• Experience: 1–2 years of experience in B2B SaaS or the digital marketing industry; a background in channel development or business development (BD) is preferred.
• Industry Knowledge: Familiarity with the outbound brand marketing sector; understanding the roles and operational models of agencies and TPs.
• Tools: Proficient in Salesforce or other mainstream CRM systems.
• Soft Skills: Strong communication and coordination skills, with the ability to build and maintain multi-party partnerships.
• Data Literacy: Strong data awareness, capable of organizing and analyzing key metrics such as sales leads and partnership conversion rates.
• Technical Proficiency: Proficient in Google Workspace, Excel, and other office productivity tools.
• Language: Good English reading and writing skills, capable of processing basic English materials.
• Work Style: Ability to drive projects independently and adapt to a fast-paced, result-oriented environment.
• Travel: Willingness to travel occasionally.

Benefits and Perks:

At impact.com, we believe that when you’re happy and fulfilled, you do your best work. That’s why we’ve built a benefits package that supports your well-being, growth, and work-life balance.

• Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
• A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
• Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
• Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.