Job Description

Job Location: Alamance Campus - Mebane, NC 27302,

Position Type: Full Time, Summary of Position

The Guest Services Director (GSD) is the primary campus leader for a consistently hospitable guest experience from the street to the seat. The GSD executes churchwide Guest Services plans, standards, and systems; equips staff and volunteers to carry them out with excellence; and develops leaders who can increasingly own ministry and serve the broader church as the Summit pursues its vision to be the most multiplying church in America.

Qualifications and Requirements

• Member of The Summit Church or willing and able to become a member, with commitment to the mission, values, and ministry philosophy of The Summit Church and Guest Services.
• Strong people leadership: able to cast vision, develop leaders, delegate well, and hold others accountable with grace.
• Excellent written and verbal communication with volunteers, campus staff, and the central Guest Services and Events team.
• Strong administrative and organizational skills, including reliable follow-through, attention to detail, and proficiency with Rock RMS, Google Workspace, and related tools.
• Sound judgment, problem-solving, and flexibility, with the ability to execute established plans in changing or high-pressure environments.
• Ability to evaluate environments through the eyes of a guest and identify barriers to a hospitable experience.

Responsibilities: Responsibilities

• Lead the campus guest experience. Own campus execution of Guest Services from the parking lot to the auditorium - including parking, exterior welcome, entrances, First-Time Guest Tent and related environments, lobby hospitality, seating, Next Steps, signage and wayfinding, and other guest-facing areas - using the Guest Services EPOD as the standard for weekend execution and accountability.
• Build and multiply volunteer leaders. Identify, recruit, onboard, train, coach, shepherd, and develop volunteers and volunteer leaders, building healthy Service Leads and Team Leads structures that increasingly own ministry.
• Own the campus-side roles of the Guest Services Leadership Pipeline, which includes:
• 101 GS Training: offer this opportunity and teach on a monthly basis.
• 201 VHQ Coaching: lead a 5-10 minute huddle 1-2 times per month.
• 301 GS Collective: invite, support, and facilitate each fall (6 meetings over 3 months)
• 401 HCV Cohort: nominate and send a steady stream of top tier leaders each spring
• Lead the First-Time Guest follow up processes. Execute the centrally developed First-Time Guest process, equipping campus staff and volunteers to carry out follow-up and addressing breakdowns in the process.
• Own campus execution of Explore the Summit, including volunteers, communication, logistics, follow-up, and teaching/facilitation as needed.
• Coordinate monthly communion and baptism logistics, in conjunction with central resourcing.
• Own the Membership Process, in conjunction with central resourcing.
• Champion, recruit, and attend Summit Weekender
• Execute follow up on all next steps coming out of the Weekender (connecting to a group, membership conversations, etc.)
• Maintain campus and central alignment and operations, utilizing our CORE and PACE ministry practices.
• Maintain open, candid, and responsive communication with the Campus Pastor, Central Guest Services Area Director, and Central Guest Services & Events team; participate in required meetings, training, and initiatives.
• Receive coaching and accountability from the Area Director, faithfully implement churchwide Guest Services plans and standards, and provide useful campus-level feedback.
• Steward volunteer communication, scheduling, data, supplies, training logistics, and other recurring systems; regularly evaluate environments and address execution issues with appropriate campus or central teams.
• First-Year Development Expectations
• Complete the Guest Services Director Boot Camp, including designated 1:1 development with members of the Central Guest Services team and experienced Campus Guest Services Directors.
• Within the first year, personally participate in the High-Capacity Volunteer Cohort and demonstrate consistent execution of core Guest Services systems.

Churchwide Events

The hours for this position are expected to be 40 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold.

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event.