Job Description

About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools. In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

About the Location

Onsite Position:

This position is considered to be Fully Onsite, work is to be done onsite at a PetSmart location (Phoenix Home Office, PetSmart stores, Merchandise Development Center, Distribution Centers or another PetSmart site).

About the Job

The Associate Business Services Coordinator supports the daily operations of the Business Center by providing reliable mail, package, shipping, and customer services to associates and business partners. This position helps ensure materials are received, processed, and delivered accurately and on time. The coordinator also supports selected facilities requests and looks for ways to improve service and reduce shipping costs.

Essential Duties and Responsibilities

Mail and Package Services

• Receive, sort, and distribute incoming mail, packages, and interoffice materials throughout the campus.
• Prepare and process outgoing mail and packages, including metered, certified, insured, registered, and express shipments.
• Organize and process store mail, including sorting materials into the appropriate store slots and preparing mail bags for shipment.
• Use shipping and mail equipment, including FedEx and UPS systems, postage equipment, and handheld package-tracking devices.
• Maintain accurate records of incoming and outgoing packages and assist with shipping reports and audits.
• Review shipping requests and recommend appropriate delivery options to meet business needs and help control costs.
• Protect the confidentiality of mail, packages, and other materials handled by the Business Center.

Customer Service and Business Center Support

• Assist associates and business partners at the Business Center service window with mail, shipping, and package questions and requests.
• Provide clear, friendly service and follow up on questions or issues as needed.
• Maintain an organized, safe, and welcoming work area and ensure supplies are available for daily operations.
• Support improvements to mail stops, store slot labels, tracking procedures, and other Business Center processes.
• Assist with onsite dry-cleaning services, as applicable.

Facilities and Team Support

• Assist with assigned facilities requests, such as installing leash tethers or keyboard trays and providing waste bins or furniture keys.
• Follow company safety procedures and report equipment or workplace concerns.
• Work with team members and business partners to complete daily tasks and provide coverage as needed.
• Perform other related duties as assigned.

Education and Experience

• High school diploma or GED required.
• One to three years of experience in a business center, mailroom, or amenities support role preferred, or an equivalent combination of education and experience.

Skills and Qualifications

• Strong customer service and communication skills.
• Basic knowledge of systems used to process, track, and deliver mail and packages.
• Ability to manage multiple tasks, stay organized, and meet deadlines.
• Experience with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to work independently and as part of a team.
• Attention to detail and the ability to handle confidential materials appropriately.

Physical Demands and Work Environment

The position works in an office and Business Center environment and regularly handles mail, packages, and supplies. The associate is regularly required to lift and/or move items weighing up to 40 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Additional Job Considerations

• This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
• Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
• On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
• This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.

About the Culture

Our associates are the heart of Team PetSmart. Together, we’re building the best team in retail through our values-based culture, connection, and teamwork. Our goal is to create a culture where associates learn and grow together, thrive as effective teams and challenge each other to be the best they can be.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.