Job Description

About Klook:

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler. Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination. We operate a mobile-first, curated platform featuring diverse experiences across global destinations. Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

About the Role:

Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

What You'll Do:

1. New Merchant & Product Acquisition

• Collect merchant information and prepare documents for contract submission on BDAC
• Guide merchants through Klook system setup, policies, customer experience requirements and payment processes
• Add and onboard new products
• Conduct basic product and content quality checks before and after launch

2. Existing Account Management

• Maintain regular communication with existing merchants
• Maintain product schedules, content, pricing, availability and offers
• Follow up with merchants on pending actions and operational issues
• Monitor merchant/product status

3. Product Optimization

• Review product pages, content, pricing, images and product information
• Support preparation of proposals, reports and campaign materials
• Support merchant marketing activities such as campaigns, sponsorships and promotions

4. Operational & Inventory Management

• Handle daily product maintenance and operational tasks
• Set up and maintain inventory, availability and special inventory settings
• Ensure products remain accurate and bookable

5. Customer, Booking & Settlement Support

• Support booking inquiries and manual booking processing
• Coordinate with CEG for post-booking cases such as rescheduling, refunds and customer requests
• Coordinate with CEG on customer-related issues
• Assist with merchant settlement and identify payment discrepancies. Coordinate with Booking/CEG team to check refund, compensation and service disruption cases in case of discrepancies
• Escalate complex cases to CEG, Finance or BD Managers

What You'll Need:

Business Development & Commercial

• Basic understanding of business development and commercial concepts.
• Interest in the travel, tourism, OTA or e-commerce industry.
• Willingness to conduct market and competitor research.
• Able to support basic data analysis and identify business opportunities.

Execution & Coordination

• Strong attention to detail and accuracy.
• Good task management and ability to follow established processes.
• Able to coordinate with multiple internal teams and external merchants.
• Proactive in following up on pending tasks and issues.
• Able to escalate problems appropriately

Communication

• Good written and verbal communication skills.
• Comfortable communicating with merchants and internal stakeholders.
• Good English communication is preferred.
• Able to clearly document discussions, decisions and action items.

Data & Tools

• Comfortable working with Excel/Google Sheets.
• Able to understand basic business metrics such as sales, bookings, CVR, revenue and cancellation rate.
• Willing to learn Klook's internal systems and processes.
• AI literacy is a plus — able to use AI tools to improve productivity while verifying the accuracy of AI-generated outputs.

What You'll Get:

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.