Job Description

This role is a great opportunity to use data and insight to help shape how our Customer Operations teams perform. You’ll work closely with senior stakeholders across NewDay, providing clear and meaningful reporting that helps them understand performance, customer experience and where improvements can be made.

You’ll also play an important part in evolving our reporting, improving processes, introducing new data and finding more effective ways to turn information into insight that supports better decision-making.

How you’ll contribute

• You’ll produce clear daily, weekly and monthly reporting that helps teams understand performance and customer experience.
• You’ll analyse data to identify trends, opportunities and areas for improvement.
• You’ll help develop and improve our reporting processes, tools and outputs.
• You’ll work with different data sources and build your knowledge of tools such as Excel, Power BI, SQL and Snowflake.
• You’ll work with colleagues across the business to understand their reporting needs and turn data into useful insight.

We're looking for these essential skills

• A naturally analytical and curious mindset, with an interest in working with data and solving problems.
• Good numerical skills and the ability to interpret data and identify trends or patterns.
• Some experience using Excel to work with and analyse data.
• An ability to communicate information clearly and build relationships with different stakeholders.
• An interest in developing your knowledge of data, reporting and visualisation tools.

It’s a plus if you also have these skills

• Some exposure to Power BI, SQL or Snowflake, whether through work, university, personal projects or other learning.
• Experience collecting, analysing or presenting data, for example through surveys, research, projects or reporting.
• Knowledge of Financial Services, Customer Operations or contact centre environments.
• Experience creating reports or data visualisations.

Externally this role could also be known as MI Analyst, Operations Reporting Analyst, Customer Operations Analyst, Business Reporting Analyst or Contact Centre Reporting Analyst.

#LI-Hybrid

#BC-1

At NewDay, we value all types of diversity. We’re an equal opportunity employer and believe that our differences create a vibrant, authentic working culture. We want all our colleagues to feel able to bring their whole selves to work. We don’t discriminate on the basis of protected characteristics or identities. We make sure that every job is crafted to be inclusive and that people with disabilities or caring responsibilities can take part in the application and interview process.

Tell us if you need accommodations: We’ll put reasonable adjustments in place to support you.

We work with Textio to make our job design and hiring inclusive.

Permanent